[asterisk-users] Hang up phone after declined attended transfer

[Ryan Wagoner]

On Tue, Jan 10, 2012 at 1:57 PM, Ryan Wagoner <rswagoner at gmail.com> wrote:

> On Tue, Jan 10, 2012 at 12:02 PM, Carlos Alvarez <carlos at televolve.com>wrote:
>
>> We have a customer who has asked us to change this behavior, but I
>> haven't been able to find a way to do it.  Server is Asterisk 1.6 and the
>> phones are SPA 303 and 504.
>>
>> Receptionist gets an outside call, starts an attended transfer
>> The office person being called answers by pressing the speaker button
>> Declines to take the call
>> Receptionist goes back to the original outside call by pressing the line
>> button
>> The office phone goes to hold instead of hanging up
>>
>> If the receptionist hangs presses the hookswitch instead of the line
>> button, then it does hang up the call to the internal office phone, however
>> that phone then goes into reorder tone.
>>
>> --
>> Carlos Alvarez
>> TelEvolve
>> 602-889-3003
>>
>
> When the receptionist presses the hookswitch it should hang up the remote
> internal phone. Playing the reorder tone is due to a setting on the SPA
> phone. I had to change this for a client that used the SPA phones and I'm
> drawing a blank as to which setting.
>
> Ryan
>

I did a quick search and found the setting. Go to the Regional tab and find
the Reorder Delay. Change that to 255, which will disable the order tone
and cause the phone to hangup.

Ryan
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