[asterisk-users] Same provider - IAX sounds bad, SIP sounds great

[Noah Engelberth]

I'd try turning off the jitterbuffer and see if that makes things better.  I just traced a similar call quality issue transferring calls incoming DAHDI on one * box to another * box, and turning off the jitterbuffer on the side that "couldn't hear" (in my case, the * box with the DAHDI lines, as the DAHDI callers couldn't hear the remote callers) fixed the call quality issue.


-----Original Message-----
From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Troy Telford
Sent: Tuesday, February 28, 2012 4:08 PM
To: asterisk-users at lists.digium.com
Subject: [asterisk-users] Same provider - IAX sounds bad, SIP sounds great

On my Asterisk system, I'm using a provider that provides both IAX2 and SIP connectivity.

Personally, I'd prefer to use IAX2, and that's what my account is setup to use. However, I'm having a problem:

With IAX2:
- Incoming Voice from my Provider -> Asterisk = Sounds great
- Outgoing Voice from Asterisk -> my Provider = Sounds terrible

By "terrible," I mean skips, stutters, and distortion. It can be difficult (sometimes impossible) to understand. It doesn't matter what codec I use (at least between G.729, GSM, or ulaw).

On the other hand:
With SIP:
- Incoming Voice from my Provider -> Asterisk = Sounds great
- Outgoing Voice from Asterisk -> my Provider = Sounds great

The obvious conclusion is to simply use SIP; however as I've said, I'd prefer to use IAX2 - plus, I'm curious why SIP sounds great, while IAX2 only sounds good one-way (ie. incoming to my asterisk system).

The server for my provider is identical in either case. So I figure it's one of a few things:
- misconfiguration
- My ISP (Comcast) is throttling or giving a low priority to IAX, but not SIP
	- If there's something I can do here, I'd like to know, but I doubt it.
- a problem with my provider
	- In which I'll contact them.

For the first case - misconfiguration, I'd appreciate some input. My iax.conf is fairly straightforward:
[general]
bandwidth=low
jitterbuffer=yes
forcejitterbuffer=no
encryption = yes
autokill=yes
maxcallnumbers=12
maxcallnumbers_nonvalidated=4

[guest]
type=user
context=default
callerid="Guest IAX User"

[myprovider]
type=friend
username=
secret=
context=somecontext
host=provider_server
qualify=1000
disallow=all
allow=g729
allow=ulaw
auth=md5,rsa
requirecalltoken=yes
trunk=yes

Firewall:
Asterisk is behind a connection-tracking firewall; in my case, I've noticed that my own connection to my provider has always been sufficient to allow connection tracking to "just work" - and incoming calls are accepted without problems, and voice travels in both directions (albeit not so well when outgoing).

I have configured my firewall to forward incoming connections on port
4569 to my Asterisk box, and tested.  This had no effect on call quality (which is no surprise given it's the /outgoing/ voice that's problematic).

Outgoing connections are fairly typical for a NAT setup - anything can go out.

Any other ideas before I give up on using IAX?
Thanks
--
Troy Telford



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