[asterisk-users] Asterisk 11 queue calls - emulate Dial(b) functionality

[Noah Engelberth]

> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-
> bounces at lists.digium.com] On Behalf Of Richard Mudgett
> Sent: Monday, August 20, 2012 3:35 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [asterisk-users] Asterisk 11 queue calls - emulate Dial(b)
> functionality
> 
> > I currently run an Asterisk 10 system with hotdesking functionality
> > set up. Several of the users have worked with a system in the past
> > that supported BLF on their IP phones, and would like their current
> > phones to behave in a similar fashion. Right now I have a really
> > kludgy system that mostly works, but doesn’t consistently trigger the
> > cleanup macro to “clear” the device state on the end of a call.
> > Rather than continue to beat my head against the wall playing “which
> > context isn’t firing an h extension to dump calls into the cleanup
> > macro”, I decided to investigate Asterisk 11 for the new Dial() b
> > function and the new hangup handler CHANNEL variable.
> >
> >
> >
> > I have the hints working more or less correctly on direct calls
> > to/from the phones, making use of the b and U functions in Dial() and
> > some judicious use of GROUP channel variables and
> > CHANNEL(hangup_handler_wipe). But, on my live system, sometimes the
> > users receive calls from a queue, and I don’t see any way with the
> > queue calls to emulate the b functionality in Dial() to be able to set
> > the agent extension’s device state to RINGING when the queue call gets
> > created. Obviously, I can use membergosub to set the agent to “INUSE”
> > after they pick up the call (like Dial() U), but is there anything
> > that I can use to manipulate the channel that is calling the agent
> > while/before it is ringing?
> 
> You could use local channels as queue members.  Then you can use Dial(b)
> when the call goes out to the actual extension.
> 
> Richard
> 
> --

Heh, didn't really think of that.  It looks like that should do what I need it to.  Thanks.

Thank you,

Noah Engelberth
MetaLINK Technologies