[asterisk-users] 10.3 : sip loses registration ?

[sean darcy]

On 04/16/2012 04:09 PM, Larry Moore wrote:
> I have experienced this issue with a provider with Asterisk 1.2, 1.6 & 1.8.
>
> I never got to the root cause of the problem however it used to occur
> quite frequently, now it appear to occur once every month or two -
> haven't seen it occur for a while now but then I have been incrementally
> updating my version of asterisk, currently 1.8.11.0
>
> The preceding events I observed was that there would be a timeout
> communicating with the peer followed by retry attempts and finally a
> message reporting "Wrong password", this is the point at which
> registration attempts stopped despite the value in sip.conf being set to 0.
>
> As per your observations a 'sip reload' gets things going again.
>
> When the problem was occurring within a 24-hour period I set up an
> SPA-942 phone to register to the service and captured packets between
> them, I don't recall seeing any issues over a period of a few days with
> the SPA phone hence was baffled by this phenomenon and have been since.
>
> I was considering writing a script to check for the "No Authentications"
> status and to then issue a 'sip reload' but as the problem is rarely
> seen now I haven't had to do this.
>
> My suspicion to the cause of the problem is that the authentication
> database at the VSP may have been offline momentarily hence why the
> response of a wrong password, I wasn't convinced of this as the packet
> capture of the SPA-942 did not reveal any authentication errors.
>
> Cheers,
>
> Larry.
>
>
>
> On 16/04/2012 10:26 PM, sean darcy wrote:
>> We found this morning we had no SIP connection to another site. sip
>> show registry on the main site gave "no authentication". sip show
>> peers on the other site showed the peer unspecified.
>>
>> The odd part about this: doing sip reload on the main site made it all
>> work. Nothing else was changed.
>>
>> Main site:
>>
>> sip show registry
>> ........
>> SFO:5060 N sip_outgoin 105 No Authentication Sat, 14 Apr 2012 14:48:15
>> 4 SIP registrations.
>> ..........
>>
>> PBX*CLI> sip reload
>> Reloading SIP
>> == Parsing '/etc/asterisk/sip.conf': == Found
>> == Parsing '/etc/asterisk/users.conf': == Found
>> == Using SIP TOS bits 96
>> == Using SIP CoS mark 3
>> == Parsing '/etc/asterisk/sip_notify.conf': == Found
>> == Using SIP RTP TOS bits 184
>> == Using SIP RTP CoS mark 5
>>
>> On other site:
>>
>> sip show peers
>> .........................
>> sip_outgoing/s (Unspecified) D N 0 Unmonitored
>> ..........
>> 13 sip peers [Monitored: 3 online, 7 offline Unmonitored: 2 online, 1
>> offline]
>>
>> result of sip reload on main site:
>> -- Registered SIP 'sip_outgoing' at xxx.yyy.zzz.aaa:9345
>>
>>
>> How do I/can I set the main site to retry a registration? I've now
>> changed sip.conf to add:
>>
>> registertimeout=20
>> registerattempts=0 ;Default is 0 tries, continue forever
>>
>> But these are the defaults anyhow!
>>
>> Thanks,
>>
>> sean
>>

Thanks for confirming this occurring.

If it happens again I'll file a bug, but it's really hard to track down 
something so sporadic.

sean