[asterisk-users] polycom soundpint ip650 question

[Dave Fullerton]

On 11/16/2011 01:06 PM, eherr wrote:
> On the polycom soundpoint ip 650 six line phone:
>
> Say I have 4 lines on hold, is there way to tell who I put on hold.
>
> I cannot see the caller ID of the other lines, only the last line I
> placed on hold.
>
> Thanks,
>
> --E
>

There is a way, but you may not like it.

When you provision the phone you can specify how many line keys and how 
many calls per line key you want. If you specify one line key but (lets 
say) 4 calls per line key, then the phone will display a scrollable list 
of your current calls, including the caller ID. You use the up and down 
arrow to select which caller you want and then the soft keys to perform 
a function (hold, resume, transfer, end call).

It can require a few more button presses than one call per line key for 
certain things and it doesn't work well if you have the phone set up 
with multiple registrations.

We use this method on our phones here for the very reason. People don't 
seem to mind.

-Dave