[asterisk-users] Asterisk 1..8 multiple queue

[Leif Madsen]

On 26/05/11 04:20 PM, satish patel wrote:
> Actually right now i have very big AddQueueMember dialplan for every
> individual queue for login/logout/pause/unpause etc.. ( we have 3 queue)
> Let me explain my example
>
> We have 3 queues ( sales, support, tech)
>
> Sales - A,B,C,D,E agents
> Support - A,B,C,D,E agents
> tech - A,Z agents
>
> Before it was quite simple just specify member in queue but with
> AddQueueMember its now that case. Before it was just single queue login
> allowed you to enter in all queue. but in AddQueueMember they have very
> complex agent login thing. Could you give me example or tell me how i
> use AddQueueMember in my current setup which i explain you. (multiple
> queue login and restrict agent for other queue)

The solution to your problem is to write some dialplan. I even helped 
you along by writing some documentation :)

http://ofps.oreilly.com/titles/9780596517342/asterisk-ACD.html#ACD_id288626

-- 
Leif Madsen
http://www.oreilly.com/catalog/asterisk