[asterisk-users] Voicemail issue

[Terry Brummell]

I'm on 1.8.3.3 and it does the same thing.  Once you log back in it says you have a message.  You press 1 to play and she just says "First" then gives you options to delete, save etc.  The message is in the INBOX as "msg0001.wav" currently.





From: Alec Davis
Sent: Wed 6/15/2011 4:12 AM
To: bryantz at zktech.com; 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: Re: [asterisk-users] Voicemail issue


https://issues.asterisk.org/jira/browse/18998 may have the answer, particularly the patch bug18998-1.8.2.3.diff.txt

Alec






From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Bryant Zimmerman
Sent: Wednesday, 15 June 2011 12:11 p.m.
To: bryantz at zktech.com; Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Voicemail issue


Ok here is a step by stop on how I can repeate the stuck voicemail box bug. 
Now how do I fix it? Again I am on version 1.8.2.3 build.
Can some one with a newer build test and tell me if they get the same results?

Example:  All testing has been done with a single message in the inbox.
User has a message in their inbox
They call in they listen to the message.
They press 9 to save the message.
They select to save the message back to the 0 folder (inbox)
The system changes the messages index from 0000 to index 0001
The user hangs up
The system leaves the message as index 0001
The user calls in again and it says they have messages but because there is no 0000 index so they cant get at any messages in that folder.
This explains over 50 instances where voicemails would get stuck in boxes with no 0000 indexed message.
How do I fix this issue ASAP?



Thanks

Bryant Zimmerman (ZK Tech Inc.)
616-855-1030 Ext. 2003




From: "Bryant Zimmerman" <BryantZ at zktech.com>
Sent: Tuesday, June 14, 2011 5:42 PM
To: "Asterisk Users Mailing List - Non-Commercial Discussion" <asterisk-users at lists.digium.com>
Subject: Re: [asterisk-users] Voicemail issue

Hey all

I am having instances where voicemail boxes will have a 00001 message and no 00000 message this causes the user to be told that they have a message that they can't get at. If I renumber the messages manually to start with the 00000 numbering then the user can get their messages. What could be causing this and how can I get it out of the system.

Is there a patch I can apply to the system or is there a know fix for this issue. Right now I am stuck on this version because of some bugs in the current release that are show stoppers. 

I am on 1.8.2.3 build.


Thanks

Bryant Zimmerman (ZK Tech Inc.)
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