[asterisk-users] Distributing the incoming calls and the huntgroup

[bilal ghayyad]

Just to be sure that I am working in the right direction.

To do ACD, then I have to configure queue.conf and agent.conf?

One more question: if the agent needs to be in the NotReady state, then how this can be acheived?

Regards
Bilal

-------------------------
 
> FreeBPX calls them Ring Groups, you can look in to
> that.  Or you could
> use a small ACD group.
> 

> Hi All;
> 
> To be able to distribute the incoming calls on a group of
> extensions, is
> there huntgroup in Asterisk? Or what I have to use?
> 
> I need first call to be send for extension 500 and second
> call to be
> send for extension 501 and third call to be send for
> extension 502 and
> fourth call to be send again for extension 501 and so on ..
> 
> 
> I searched for huntgroup in Asterisk, but did not find any
> thing related
> to huntgroup in asterisk ! It look like there is not
> huntgroup in
> asterisk?!
> 
> So how to distribute the calls?
> 
> Regards
> Bilal
>