No subject

Mon Jan 10 01:51:56 CST 2011

major undertaking.  But since you are using an AGI to control the Queue
command instead of using it from the dialplan, you have more control over
this problem than you realize.  For simplicity of illustration, let's say
your AGI simply wants to take a call and send it to the next agent in the
queue. Your Agents are Agent007, AgentQ and AgentM.  Because you did the
Polycom transfer from Agent007 to pussygalore, Agent007 is marked as busy in
the queue although the call is no longer active for 007. One possible
workaround would be to have a duplicate "bail queue" set up the same way.
If my AGI does a "core show channels" and sees that 007 is not on the phone,
I can do queue(bail) instead of queue(normal).

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<p class=3DMsoNormal><b><font size=3D2 face=3DTahoma><span =
style=3D'font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font =
size=3D2
face=3DTahoma><span style=3D'font-size:10.0pt;font-family:Tahoma'> =
asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] <b><span =
style=3D'font-weight:
bold'>On Behalf Of </span></b>vip killa<br>
<b><span style=3D'font-weight:bold'>Sent:</span></b> Wednesday, February =
23, 2011
12:44 PM<br>
<b><span style=3D'font-weight:bold'>To:</span></b> <st1:PersonName =
w:st=3D"on">Asterisk
 Users Mailing List - Non-Commercial Discussion</st1:PersonName><br>
<b><span style=3D'font-weight:bold'>Subject:</span></b> Re: =
[asterisk-users]
REFER and dialplan broken (as documented inchan_sip.c on line =
11951)</span></font><o:p></o:p></p>

</div>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'><o:p>&nbsp;</o:p></span></font></p>

I recognize all the options given yet as I explained before they =
are
not viable. I do not have the resources to pay someone, I do not have =
the
expertise to fix this issue because according to an asterisk developer
&quot;any fix in that area would be deeply architectural in =
nature&quot;...
what other options are there?<o:p></o:p>

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<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'>&lt;snip&gt;<o:p></o:p></span></font></p>

From what I see, the &#8220;source fix&#8221; on the Asterisk =
level
would indeed be a major undertaking.&nbsp; But since you are using an =
AGI to
control the Queue command instead of using it from the dialplan, you =
have more
control over this problem than you realize.&nbsp; For simplicity of
illustration, let&#8217;s say your AGI simply wants to take a call and =
send it
to the next agent in the queue. Your Agents are Agent007, AgentQ and
AgentM.&nbsp; Because you did the Polycom transfer from Agent007 to
pussygalore, Agent007 is marked as busy in the queue although the call =
is no
longer active for 007. One possible workaround would be to have a =
duplicate &#8220;bail
queue&#8221; set up the same way.&nbsp; If my AGI does a &#8220;core =
show
channels&#8221; and sees that 007 is not on the phone, I can do =
queue(bail)
instead of queue(normal).<o:p></o:p>

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<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
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