[asterisk-users] How to reject an incoming call using AMI ?

[Olivier]

2011/1/11 Kevin P. Fleming <kpfleming at digium.com>

> On 01/11/2011 11:50 AM, Olivier wrote:
>
>>
>>
>> 2011/1/11 Lenz Emilitri <lenz.loway at gmail.com <mailto:
>> lenz.loway at gmail.com>>
>>
>>
>>
>>    Why not an unattended transfer to the queue itself, or a different
>>    queue?
>>    l.
>>
>>
>> I was afraid that the incoming call could be presented to the same agent
>> again.
>> Thinking back about it, it seems to fit what I'm after.
>>
>
> If there is a call leg out to the agent that is in 'ringing' state, then
> issuing a Hangup on that call leg is not going to affect the call sitting in
> the queue waiting for an agent to answer... they are not connected to each
> other until the agent answers and the queue application connects them
> together. Issuing an AMI Hangup on the call leg that is ringing the agent's
> phone is exactly what you want to do.
>

Thanks for clarifying this !
Cheers

>
> --
> Kevin P. Fleming
> Digium, Inc. | Director of Software Technologies
> 445 Jan Davis Drive NW - Huntsville, AL 35806 - USA
> skype: kpfleming | jabber: kfleming at digium.com
> Check us out at www.digium.com & www.asterisk.org
>
>
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