[asterisk-users] How to reject an incoming call using AMI ?

[Lenz Emilitri]

Why not an unattended transfer to the queue itself, or a different queue?
l.


2011/1/10 Olivier <oza_4h07 at yahoo.fr>

> Hi,
>
> For a call center, I'm studying how I can offer agents the ability to
> reject an incoming call using a custom application.
> As you can guess, in this case, rejecting a call means "let another agent
> answer this call" (it
> doesn't mean "end this call").
>
> The only way I could imagine for this to happen, would be to redirect the
> caller to a conference room, then hangup
> the agent call leg and then redirect the caller back to the appropriate
> queue, hoping the caller wouldn't be once again
> forwarded to the busy agent.
>
> Which way to implement this  would you suggest or recommend ?
>
> Regards
>


-- 
Loway - home of QueueMetrics - http://queuemetrics.com
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