[asterisk-users] Client - registers but unreachable

[Michelle Dupuis]

I have a softphone I'm trying on a blackberry, that registers on my Asterisk, can make outgoing calls, but can't receive calls.

There is very little traffic with this phone (see debug below - as the phone registers), and sip show peers confirms it is "unreachable".

Any suggestions?  Is this just a dumb client or do I need to tweak an asterisk setting?

Thanks

pbx*CLI> sip debug peer 230bb
Unable to get IP address of peer '230bb'
The 'sip debug' command is deprecated and will be removed in a future release. Please use 'sip set debug' instead.
pbx*CLI>
    -- Registered SIP '230bb' at 172.31.254.53 port 9653 expires 1800
[2011-12-28 23:11:09] NOTICE[9635]: chan_sip.c:15851 sip_poke_noanswer: Peer '230bb' is now UNREACHABLE!  Last qualify: 0

pbx*CLI> sip show peers
Name/username              Host            Dyn Nat ACL Port     Status
230bb/bob                  172.31.254.53    D          9653     UNREACHABLE
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