[asterisk-users] Best PBX for Call Centers?

[James Sharp]

On 12/15/2011 01:33 PM, Tarek Sawah wrote:
>
> Hello List,
> I have customer with a 40 Agents call center. and is looking to install a PBX switch that can serve those agents.
> As per my experience i suggested Asterisk as i have tested it with Call Centers, however he has been advised not to use it although his provider is using Asterisk to send him calls. He has been advised to use Sippy which they claim is more stable than Asterisk.
> i'm not an expert with Sippy so i'm looking for a piece of an advise here.. if i'm doing an Asterisk Vs Sippy comparison. can anyone help?
> Regards
>
>

I think the answer you're going to get on an Asterisk mailing list is 
"Asterisk is the best".

I'd find out why your customer is being advised against Asterisk.  Bet 
you'll find political reasons rather than technical.  And if they are 
technical reasons, make sure they're applicable to a recent version of 
Asterisk rather than hearing "It doesn't do Feature X" and then finding 
out that "Feature X" was added in 1.4 (and the Asterisk world is on the 
equivalent of 1.10) and the person just has experience with 1.2.