[asterisk-users] SIP softphones answer but do not connect...

[Carlos Chavez]

On Mon, 2010-09-13 at 12:49 +1200, Matt Riddell wrote:
> On 11/09/10 12:44 PM, Carlos Chavez wrote:
> >       The past few days I started having a problem with a small call center
> > setup.  All agents use Eyebeam 1.5 to receive calls from a queue.  Eyebeam is
> > configured to auto answer the call.  The problem is that the agents claim that
> > they get a call but no audio.  From the logs I can see that it is calling the
> > agent phone but after 10 seconds (the queue timeout for pickup) I get the
> > message that nobody answered and the call is sent to the next available agent.
> >   This can happen with up to three agents (the third finally answers the call).
> >   This has happened at least 20 times in the past two days.  At first the
> > supervisor thought that the same call was ringing on three different agents at
> > once but the logs say that the first two do not answer and the third does.
> 
> What strategy are you using for the Queue?
> 
	We are using Least Recent at the moment.  Why would queue strategy
impact this?

-- 
Telecomunicaciones Abiertas de México S.A. de C.V.
Carlos Chávez Prats
Director de Tecnología
+52-55-91169161 ext 2001
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