[asterisk-users] Queue Agent Getting Additional Calls When on the Phone

[Сикорский Сергей]

15.10.2010 9:40, Warren Selby пишет:
>I think this means you need to set a call-limit for each sip peer

Is there any alternative for obsolete call-limit option in 1.6/1.8?

>
> Thanks,
> --Warren Selby
>
> On Oct 14, 2010, at 11:36 PM, Matt Darnell<mattdarnell at gmail.com>  wrote:
>
>> Warren,
>>
>> I tried using AddQueueMember to add agents.
>>
>> If they a user is on a call asterisk shows:
>> Members:
>>       SIP/101 (dynamic) (Not in use) has taken no calls yet
>>    No Callers
>>
>> We are using 1.4.36.
>>
>> What did you use to keep track of the extension state? Didn't see any
>> option for that at
>> http://www.voip-info.org/tiki-index.php?page=Asterisk%20cmd%20AddQueueMember
>>
>> Thanks for the help.
>>
>> -Matt
>>
>>
>> On Thu, Oct 14, 2010 at 6:04 PM, Warren Selby<wcselby at selbytech.com>  wrote:
>>> What version of asterisk are you using and method are you using to login your agents?  I recently had this issue with a 1.4.33 install where the agents logged in with agentcallbacklogin. In the end I had to move them away from chan_agent altogether, using dynamic agents and AddQueueMember, which has a parameter for designating a device to keep track of the state for that member. Seems to be working for now.
>>>
>>> Thanks,
>>> --Warren Selby
>>>
>>> On Oct 14, 2010, at 10:13 PM, Matt Darnell<mattdarnell at gmail.com>  wrote:
>>>
>>>> We have a queue that agents log into through the dial plan.  Extension
>>>> Sip/101 logs in as Agent/101
>>>>
>>>> We have 'ringinuse = no' in the queues.conf file.
>>>>
>>>> The issue is that when Ext 101 is on a 'non queue' call (they placed a
>>>> call, someone called their DID, etc) they still receive queue calls.
>>>>
>>>> Is there a way to stop this from happening?
>>>>
>>>> -Matt
>>>>
>>>> --
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>>
>> --
>> _____________________________________________________________________
>> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>> New to Asterisk? Join us for a live introductory webinar every Thurs:
>>                http://www.asterisk.org/hello
>>
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>> To UNSUBSCRIBE or update options visit:
>>    http://lists.digium.com/mailman/listinfo/asterisk-users
>