[asterisk-users] Delay in IVR

[Kingsley Tart]

On Mon, 2010-05-24 at 15:09 +0200, Sasa wrote:
> HI, I have in 'inbound route' a IVR, with press 1 or 2 the destination call 
> is always a ring group called '600', my problem is that after press 1 (but 
> this problem is present also with press 2) before that the inbound call is 
> transfer to extension pass 10/11 seconds !
> In attach log file about incoming call.
> I use Trixbox with Asterisk-1.6.0.10.

I know nothing of Trixbox but I had a problem with my own dialplan where
there was a delay with the user selecting 0 from my IVR menu. It turned
out that because my extensions all started with 0 (they were real phone
numbers), asterisk thought that the caller might be starting to type one
of the valid extensions and so waited for the timeout (digit timeout I
think) before it went further.

To see if that's your problem, try seeing whether a menu option that
won't match the start of any of your defined extensions happens more
quickly.

I got around it by having the IVR in a different context where the
extensions started with a letter, so no entered digits would match.

-- 
Cheers,
Kingsley.