[asterisk-users] Re TrixBox

[Samantha]

Hey Guys

We are replacing a BM4 with a trixbox (asterisk) virtual numbers as the
customer wants to move the callcentre.

They are asking for an equiv to the ipview 
I gather HUD may be or the panel view


The problem is that we need to see 

(a) total calls in the queue
(b) calls for specific DID -  How can you give 1 DID preference to another
DID
ie

DID 61740410001  =  Fred Electrical
DID 61740410002  =   Bus Tour ABC
DID 61740410003  =  Fred 24/7 Plumber

SO in A we need to see how many calls waiting
So in B we need to see how many calls are waiting for  DID 001  002 and 003
finally  if there are 20 calls on hold in DID 001 and 002 and there is a
call on 003,
how can we place that to the top of the queue?


thanks

Samantha