[asterisk-users] Answered call not bridged

[Gareth Blades]

If you run a sip debug at the same time you will get some more usefull 
logs.
What sip client are you using?

Ishfaq Malik wrote:
> Hi
> 
> I've suddenly started encountering a strange issue. Sometimes, when a 
> call is made into our system, an extension answered the phone but I can 
> see no mention of it being bridged in the console. Also, the server does 
> not seem to think that it is answered and then goes to voicemail. We are 
> using asterisk 1.4.17
> 
> Here is the console output for one of these calls, it was me ringing a 
> customer complaining about the issue
> 
> [2010-07-28 11:07:25] VERBOSE[6554] logger.c:     -- Executing 
> Goto("SIP/PACK501-480b08c0", "default|xxxxxxxxxxx|1")
> [2010-07-28 11:07:25] VERBOSE[6554] logger.c:     -- Goto 
> (default,02034684373,1)
> [2010-07-28 11:07:25] VERBOSE[6554] logger.c:     -- Executing 
> Goto("SIP/PACK501-480b08c0", "enge-xxxxxxxxxx|s|1")
> [2010-07-28 11:07:25] VERBOSE[6554] logger.c:     -- Goto 
> (enge-02034684373,s,1)
> [2010-07-28 11:07:25] VERBOSE[6554] logger.c:     -- Executing 
> NoOp("SIP/PACK501-480b08c0", "")
> [2010-07-28 11:07:25] VERBOSE[6554] logger.c:     -- Executing 
> Wait("SIP/PACK501-480b08c0", "2")
> [2010-07-28 11:07:27] VERBOSE[6554] logger.c:     -- Executing 
> Set("SIP/PACK501-480b08c0", "CALLERID(num)=PACK501")
> [2010-07-28 11:07:27] VERBOSE[6554] logger.c:     -- Executing 
> Dial("SIP/PACK501-480b08c0", "SIP/ENGE103|20")
> [2010-07-28 11:07:27] VERBOSE[6554] logger.c:     -- Called ENGE103
> [2010-07-28 11:07:28] VERBOSE[6554] logger.c:     -- 
> SIP/ENGE103-009140e0 is ringing
> 
> *** AT this point the customer had answered and I was talking to him!!
> 
> [2010-07-28 11:07:28] VERBOSE[6554] logger.c:     -- 
> SIP/ENGE103-009140e0 is ringing
> [2010-07-28 11:07:48] VERBOSE[6554] logger.c:     -- Nobody picked up in 
> 20000 ms
> [2010-07-28 11:07:48] VERBOSE[6554] logger.c:     -- Executing 
> Voicemail("SIP/PACK501-480b08c0", "103 at enge-local|u")
> [2010-07-28 11:07:48] VERBOSE[6554] logger.c:     -- 
> <SIP/PACK501-480b08c0> Playing 'vm-theperson' (language 'en')
> [2010-07-28 11:07:50] VERBOSE[6554] logger.c:     -- 
> <SIP/PACK501-480b08c0> Playing 'digits/1' (language 'en')
> [2010-07-28 11:07:50] VERBOSE[6554] logger.c:     -- 
> <SIP/PACK501-480b08c0> Playing 'digits/0' (language 'en')
> [2010-07-28 11:07:51] VERBOSE[6554] logger.c:     -- 
> <SIP/PACK501-480b08c0> Playing 'digits/3' (language 'en')
> [2010-07-28 11:07:52] VERBOSE[6554] logger.c:     -- 
> <SIP/PACK501-480b08c0> Playing 'vm-isunavail' (language 'en')
> [2010-07-28 11:07:53] VERBOSE[6554] logger.c:     -- 
> <SIP/PACK501-480b08c0> Playing 'vm-intro' (language 'en')
> [2010-07-28 11:07:59] VERBOSE[6554] logger.c:     -- 
> <SIP/PACK501-480b08c0> Playing 'beep' (language 'en')
> [2010-07-28 11:07:59] VERBOSE[6554] logger.c:     -- Recording the message
> [2010-07-28 11:07:59] VERBOSE[6554] logger.c:     -- x=0, open writing:  
> /var/spool/asterisk/voicemail/enge-local/103/tmp/S85HqQ format: wav49, 
> 0xb75e60
> [2010-07-28 11:07:59] VERBOSE[6554] logger.c:     -- x=1, open writing:  
> /var/spool/asterisk/voicemail/enge-local/103/tmp/S85HqQ format: gsm, 
> 0xb20720
> [2010-07-28 11:07:59] VERBOSE[6554] logger.c:     -- x=2, open writing:  
> /var/spool/asterisk/voicemail/enge-local/103/tmp/S85HqQ format: wav, 
> 0xa1c850
> [2010-07-28 11:08:00] VERBOSE[6554] logger.c:     -- User hung up
> [2010-07-28 11:08:00] VERBOSE[6554] logger.c:   == Spawn extension 
> (enge-02034684373, s, 5) exited non-zero on 'SIP/PACK501-480b08c0'
> 
> The customer is using Aastra phones but it's happened once with us when 
> I was using a Snom phone.
> 
> I'm trying to consistently replicate the issue so that I can analyse it 
> properly but have not been able to so far.
> 
> Has anyone ever experienced anything like this?
> 
> -- 
> Ishfaq Malik
> Software Developer
> PackNet Ltd
> 
> Office:   0161 660 3062
>