[asterisk-users] MyFuel Express FO - Shortcomings

[Alphonse Ogulla]

Re-sent copying UNON and Expand Technologies. Apologies for the omission.

Rgds,
Alphonse

On Tue, Jul 13, 2010 at 3:27 PM, Alphonse Ogulla <aogulla at gmail.com> wrote:

> Dear Esther,
>
> The foregoing mail notes sent to Expand Technology refer, in view that you
> were not copied in the initial correspondence.
>
> We were hoping that Expand Technology would make a comeback today with a
> course of action to resolve certain shortcomings flagged in MyFuel Express
> but unfortunately this has not been the case.
>
> Kindly contact Expand Technology and make it clear that we need the five
> critical elements resolved in the next 7 days to enable us progress with the
> system upgrade as planned.
>
> An improved version of MyFuel Express should be released speedily without
> unnecessary mention to the ToR, more so because we are requesting minute
> revision to code in beta stage and not significant modification or new
> functionality in a final product.
>
> Please follow up on our behalf and revert with firmed up dates when we can
> get a new version of MyFuel Express without the listed drawbacks.
>
> Best Regards,
> Alphonse Ogulla
>
>
> ---------- Forwarded message ----------
> From: Jacques de Gersigny <j.degersigny at expand-technology.com>
> Date: Mon, Jul 12, 2010 at 8:34 PM
> Subject: Re: MyFuel Express FO - Shortcomings
> To: Alphonse Ogulla <aogulla at gmail.com>
> Cc: Lovena Modelly <l.modelly at expand-technology.com>, James Gathoga <
> j.gathoga at expand-technology.com>, Simon Beamish <simon.beamish at unon.org>,
> Sanjita Sehmi <sanjita.sehmi at unon.org>, Sheila Cardovillis <
> sheila.cardovillis at unon.org>
>
>
> Hi Alphonse, Simon,
> I'm in a Business trip and I will get back on monday next.
> Rgds,
> JDG
>
>
> On 8 July 2010 16:05, Alphonse Ogulla <aogulla at gmail.com> wrote:
>
>> Dear Jacques,
>> We tried getting you on phone in the office at noon (Kenya time) but
>> unfortunately you had stepped out for lunch. We however managed to get hold
>> of Lovena and briefly deliberated the critical items in the ensuing email.
>> In principle, we agreed to address these drawbacks in the following manner:
>>
>> 1) Expand Technologies to resolve items 1a (card printing) and 1c (bank
>> card & cheque payment currency) without further deliberations..
>> 2) Refer to the final signed TOR for items 1b (card transfer) and 1d (FO
>> direct topup). I shall get the final TOR from Easther Wanjoga of Kenya Shell
>> Ltd.
>> 3) Lastly, Expand Technologies to check if the chip card has "sufficient"
>> space to store the expiry date in order to implement item 1e (card
>> validity).
>>
>> I'm also made to understand that you called Simon Beamish and discussed
>> further the items listed above. Kindly look into these issues keenly and
>> revert with a proposal on headway latest by Monday 12th July AM. Please
>> remember to copy Shell in your rejoinder.
>>
>> Looking forward to hearing from you soon.
>>
>> Best Regards,
>> Alphonse Ogulla
>> Tel: +254 20 7621510
>> Mobile: +254 723 465172
>>
>>
>> On Mon, Jul 5, 2010 at 12:15 PM, Alphonse Ogulla <aogulla at gmail.com>wrote:
>>
>>> Dear Jacques et alia,
>>>
>>> We have identified certain shortcomings in MyFuel Express Front Office
>>> (FO) software that we need rectified as soon as possible and in-time for the
>>> go live scheduled for next month. The critical elements should be given
>>> uttermost priority as it is impossible to commence printing and issuing of
>>> cards with the listed drawbacks still in place.
>>>
>>> 1) CRITICAL ELEMENTS
>>>
>>> a) Card Printing and Personalisation
>>> Increase padding on the left margin so that the card holder name,
>>> description and vehicle registration do not print on the UN logo.
>>>
>>> b) Card Transfer
>>> The required functionality should be transfer of card value on the
>>> e-purse and not transfer of the card-holder particulars to another card as
>>> is currently the case.
>>>
>>> c) Local Epurse Remote Top-up (Bank card & cheque payment)
>>> Currently only the cash top-up function has the option of selecting the
>>> paying currency. A similar option is required for the bank card and cheque
>>> top-up since many clients run US$ transactions on their credit/debit bank
>>> cards. Similarly, US$ account holders have cheque books for US$ transactions
>>> only.
>>>
>>> d) Front Office Direct Top-up
>>> The FO lacks direct top-up capability whereas there is a card
>>> reader/writer directly connected to the FO. A work-around has been
>>> implemented by connecting a hand held POS to the Ethernet network to
>>> download and effect the actual top-up on the card. This two step procedure
>>> is time consuming and shall drastically slow down the top-up process at the
>>> station.
>>>
>>> e) Client Management - Card Validity
>>> Provide entry for expiry date i.e. dd/mm/yyyy instead of number of years
>>> since client contracts expire on specific dates and not at the end of the
>>> year.
>>>
>>> 2) IMPROVEMENTS
>>>
>>> a) User Management -> User Rights
>>> Group the list of functions into various roles to ease creation of a new
>>> user. We acknowledge that new users shall not be created frequently but
>>> currently one has to chose from over 200 different functions/rights when
>>> defining a user for the first time.
>>>
>>> 3) IDENTIFIED BUGS
>>>
>>> a) Selecting Client -> Client Management menu function gives an
>>> Application Error dialog box with the following text before opening the
>>> client management window
>>>  "An unknown error has caused this action to abort! If this error is
>>> recurrent, please report it to Expand Technologies"
>>>
>>> b) Local Epurse Remote Top-up
>>> Payment Type: Cash
>>> Amount Received: 1000
>>> Amount to be topped-up: 1000
>>> Change Due: .00
>>>
>>> Then reduce the amount received to 100 and top-up card. The card is still
>>> toped-up with KSh 1000 whereas it should have been Sh 100.
>>>
>>> Kindly let us know when we can have the above listed deficiencies in
>>> MyFuel Express fixed and when a revised/update version of MyFuel Express FO
>>> can be installed on the test environment.
>>>
>>> Best Regards,
>>> Alphonse Ogulla
>>> COU Consultant
>>>
>>
>>
>
>
> --
> Jacques de Gersigny
>
> -------------------------------------
> Expand Technology (Holding) Limited
> 4th Floor, Sun Trust Building,
> Edith Cavell Street,
> Port-Louis, Mauritius
>
> TEL: +230 203 8800
> FAX: +230 213 0802
> SKYPE : jacques.expand
>
> www.expand-technology.com
>
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