[asterisk-users] Beginners Guide to setting up a Call Centre

[Stephen Davies]

2010/1/12 Jeff LaCoursiere <jeff at jeff.net>

> That is so not true.  FreePBX has hooks in a million places to do custom
> dialplan stuff - I do it all the time.  I also link in custom AGI/AMI
> applications, custom provisioning, custom LCR, and am even working with
> one customer that has mastered making FreePBX multi-tenant.
>
> If you want to get your hands dirty there is plenty of dirt underneath
> FreePBX.  On the other hand, if you want a simple setup that is easily
> managed, the GUI is fantastic and saves a LOT of time.  And if you are a
> PHP programmer you can easily modify the operation of any part of it.
>
>
Preach it brother.  We take the same approach and have never had any
difficulty integrating our customisations into the FreePBX dialplan.  The
common structure makes it EASIER for my techies to work on systems that we
built and support.

On asterisk-users its traditional to be hard core and raw-dialplan and look
down on those who have projects to deliver and are happy to have the help.
 I'm not the insecure - each of you writing your raw dialplans runs some of
my code every time you run Asterisk.

Regards,
Steve
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