[asterisk-users] Followme Options

[Danny Nicholas]

Assuming all other options are correct, followme shouldn't stop him from
transferring the call (if the followme call is still being handled via
Asterisk).  Let's say that you have 4 extensions for simplicity's sake;
extension 100 is the operator, extension 101 is support, extension 102 is
sales and extension 103 is the followme number for sales.  Your IVR selects
102 and because followme is on, sends the call to 103.  When the Salesguy
picks up and talks, he should be able to do #1101 and send to call to
support.  

Adding some complexity to the scenario, say the salesguy is on his cell and
not extension 103; #1101 might still put the call back to in-house extension
101, but that depends on other factors.

 

  _____  

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Positively
Optimistic
Sent: Thursday, January 14, 2010 8:49 AM
To: asterisk-users at lists.digium.com
Subject: Re: [asterisk-users] Followme Options

 

Here is a scenario...

Sales guy is using follow-me..   received a call that should have been
directed to support...   would it be possible to transfer the call to the
support number after the caller has explained that he doesn't really want to
buy anything..    just talk to a support engineer...
 
________________________________________
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Danny Nicholas

Sent: Thursday, January 14, 2010 9:27 AM 
To: 'Asterisk Users Mailing List - Non-Commercial Discussion' 
Subject: Re: [asterisk-users] Followme Options 
 
You could patch app_followme.c to add a transfercall option;  if the caller
has to answer and transfer themselves, sort of defeats the need for the
option (IMO). 
 
 
________________________________________ 
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Positively
Optimistic 
Sent: Thursday, January 14, 2010 8:16 AM 
To: asterisk-users at lists.digium.com 
Subject: [asterisk-users] Followme Options 
 
In followme , is it be possible to have a third option.... 
 
Whereas, 
 
takecall=>1 
declinecall=>2 
 
proposed option 
 
transfercall=>3          or, transferring the call directly from followme
isn't really neccessary, if the callee could answer the call, and transfer
it someplace, that would work as well.... 

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