[asterisk-users] Ringing issue

[Ishfaq Malik]

Hi

We run a hosted VoIP service for multiple customers off the same server 
and I'm having an odd issue with just one customer in particular. We're 
using realtime in a MySQL DB  and this is their dialplan

*************************** 1. row ***************************
 context: pcsu-Identifier
   exten: s
priority: 1
     app: Answer
 appdata:
*************************** 2. row ***************************
 context: pcsu-Identifier
   exten: s
priority: 2
     app: Wait
 appdata: 2
*************************** 3. row ***************************
 context: pcsu-Identifier
   exten: s
priority: 3
     app: Set
 appdata: CALLERID(num)=${CALLERID(num)}
*************************** 4. row ***************************
 context: pcsu-Identifier
   exten: s
priority: 4
     app: GotoIfTime
 appdata: 08:30-17:30|mon-fri|*|*?pcsu-Identifier-work|s|1
*************************** 5. row ***************************
 context: pcsu-Identifier
   exten: s
priority: 5
     app: Playback
 appdata: pcsu-voicemail-file
*************************** 6. row ***************************
 context: pcsu-Identifier
   exten: s
priority: 6
     app: Voicemail
 appdata: 200 at pcsu-local|s
*************************** 7. row ***************************
 context: pcsu-Identifier
   exten: s
priority: 8
     app: Hangup
 appdata:
*************************** 8. row ***************************
 context: pcsu-Identifier-work
   exten: s
priority: 1
     app: Dial
 appdata: 
SIP/UKGeonumber at carrier&SIP/UKGeoNumber at carrier&SIP/PCSU200&SIP/PCSU201&SIP/PCSU202&SIP/PCSU203&SIP/PCSU204&SIP/PCSU205&SIP/PCSU206|15
*************************** 9. row ***************************
 context: pcsu-Identifier-work
   exten: s
priority: 2
     app: Dial
 appdata: 
SIP/UKGeonumber at carrier&SIP/UKGeonumber at carrier&SIP/UKGeonumber at carrier&SIP/PCSU200&SIP/PCSU201&SIP/PCSU202&SIP/PCSU203&SIP/PCSU204&SIP/PCSU205&SIP/PCSU206|20
*************************** 10. row ***************************
 context: pcsu-Identifier-work
   exten: s
priority: 3
     app: Playback
 appdata: pcsu-voicemail-file
*************************** 11. row ***************************
 context: pcsu-Identifier-work
   exten: s
priority: 4
     app: Voicemail
 appdata: 200 at pcsu-local|s
*************************** 12. row ***************************
 context: pcsu-Identifier-work
   exten: s
priority: 5
     app: Hangup
 appdata:


I know how daft it looks but they insisted on ringing real UK geographic 
numbers in the same step as SIP extensions. A while back I changed the 
initial Answer step to NoOp as the Answer step was distorting our CDR 
and I hadn't realised that Answer wasn't implicitly required. After I 
did this the caller stopped hearing a ringing tone when ringing into 
this dial plan. When I put the Answer step back in instead of the NoOp 
the caller could hear the ringing tone when dialling in again.

I've tried replacing the Answer with Ringing but I still got silence 
while the extensions and numbers were ringing.

Any thoughts on this would be helpful and I will be trying to replicate 
this on out test system.

Thanks in advance

Ish
-- 
Ishfaq Malik
Software Developer
PackNet Ltd

Office:   0161 660 3062