[asterisk-users] Beginners Guide to setting up a Call Centre

[Richard Kenner]

> Your comments both come from having taken a short look at FreePBX and 
> dismissed it without investigating how powerful it can be.

Yes, but the discussion is about COMPLEXITY, not power!

Sure, there are "hooks" where you can do anything you want, but if you
were to set up identical configurations via FreePBX and by writing a
dialplan (and other config files) from scratch, the latter will be the
least complex.

What that means is that if your goal is to learn the least about
Asterisk that you can get away with, but that you expect to need to
tweak the dialplan, doing so is going to have a lower learning curve
if you JUST use Asterisk: using FreePBX just means that you have to
learn BOTH systems and that you'll be modifying a more complex
configuration than if you did it yourself.