[asterisk-users] identify the costumer

[Ron Arts]

Op 24-02-10 17:35, Douglas Pasqua schreef:
> Hi People,
>
> I work in a company that are using asterisk as pbx.
>
> I need a way to identify what client my employees are calling. For example:
>
> - For each call that an employee of my company make to a customer, must
> identify the client name in the CDR table.
> - Is there a way of my employee enter a code to identify the client and
> then enter a phone number to make the call? I would like to identify the
> customer's name in the table
> CDR.
>

SNOM phones have a CMC soft function key. When enabled, this allows you
to enter a customer ID during a call. This is sent in a SIP info
message to asterisk, and subsequently copied to the CDR userfield.

Ron

> Thanks,
>
> Douglas
>
>
>
>
>


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