[asterisk-users] Incorrect voice mail format on transfer
Robert Grignon
rgrignon at fleetone.com
Thu Oct 22 11:27:32 CDT 2009
I also noticed that there was a version of asterisk that had a voicemail
bug dealing with this... I am run 1.4.26.2 now and what was happening
was if IMAP forwarded (and corrupted) a voicemail, the user would try to
retrieve the message and the system would hangup on them.. The updated
code seemed to acknowledged the corrupted message (if it happened again)
and ignored it and went to the next message...
You probably have a problem with people deleting temporary "out of
office" messages as well...
-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of John A.
Sullivan III
Sent: Thursday, October 22, 2009 10:34 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Incorrect voice mail format on transfer
Phew! So it's not just me! That's exactly the problem - not leaving the
message but forwarding it (I suppose the correct term rather than
transfer). Thanks - John
On Thu, 2009-10-22 at 10:29 -0500, Robert Grignon wrote:
> I did run into some issues with this as well. I ended up setting
> format=wav and left it at that... It wasn't so much a problem with
> someone leaving a message rather when someone was forwarding messages.
> I would have used wav49 but people were having problems getting wav49
> to open on their PDA's
>
> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of John A.
> Sullivan III
> Sent: Wednesday, October 21, 2009 4:37 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [asterisk-users] Incorrect voice mail format on transfer
>
> I'm sorry - by the lab I meant the end points - it is the same server.
>
> I was not aware that IMAP only stored one format. If I change the
> setting in voicemail.conf, do I still have to worry about the grievous
> warning message about being sure to delete all messages not using that
> format? I would think not but it's a dire enough message that I
> thought I had better ask - John
>
> On Wed, 2009-10-21 at 14:02 -0700, Kyle Kienapfel wrote:
> > It should be reproducible in some way, how was asterisk installed on
> > the server its having a problem? If its from source compare the
> > apps/app_voicemail.c from whats in production with whats getting
> > compiled in the lab.
> >
> >
> > when imap is used only one format is stored you could specify just
> > one
>
> > format:
> > format=wav49
> >
> > On Wed, Oct 21, 2009 at 1:19 PM, John A. Sullivan III
> > <jsullivan at opensourcedevel.com> wrote:
> > Hello, all. I'm running Asterisk 1.6.1.6 on CentOS 5.3 in a
> > multi-tenant environment with IMAP voice mail storage on
> > Zimbra. One of
> > our clients is having a problem when transferring voice
mails
> > from one
> > mailbox to another (option 8 in the standard voice
application
> > menu)
> > using their Snom 320 and 360 phones.
> >
> > The end results is the final recipient cannot listen to the
> > voicemail.
> > We also email the voicemails in this case (this client is
not
> > using the
> > Zimbra email system yet) and they receive an attachment with
a
> > name such
> > as "msg0000.wav49_gsm_wav".
> >
> > As strange as it sounds, it almost appears like Asterisk is
> > trying to
> > create a file with an extension of wav49|gsm|wav which is
> > confusing not
> > only the email attachment but also sox which cannot find
such
> > a format
> > based upon file extension. Here is what I see
> > in /var/log/asterisk/messages.
> >
> > First, the user doing the transfer:
> > [Oct 21 12:23:17] WARNING[13297] app_voicemail.c: IMAP
> > Warning: SECURITY PROBLEM: insecure server advertised
> > AUTH=PLAIN
> > [Oct 21 12:27:13] WARNING[13303] app_voicemail.c: IMAP
> > Warning: SECURITY PROBLEM: insecure server advertised
> > AUTH=PLAIN
> > [Oct 21 12:28:44] WARNING[13303] app_voicemail.c: Sox failed
> > to
> > reencode
> /var/spool/asterisk/voicemail/a10/613/INBOX/msg0000.WAV: An error
> occurred during file processing (have you installed support for all
> sox file formats?)
> > [Oct 21 12:28:44] WARNING[13303] app_voicemail.c: Voicemail
> > attachment will have no volume gain.
> > [Oct 21 12:28:44] WARNING[13303] app_voicemail.c: Failed to
> > open
> > file:
/var/spool/asterisk/voicemail/a10/613/INBOX/msg0000.WAV:
> > No such file or directory
> > [Oct 21 12:28:44] WARNING[13303] app_voicemail.c: Sox failed
> > to
> > reencode
> /var/spool/asterisk/voicemail/a10/613/INBOX/msg0001.wav49|gsm|wav: An
> error occurred during file processing (have you installed support for
> all sox file formats?)
> > [Oct 21 12:28:44] WARNING[13303] app_voicemail.c: Voicemail
> > attachment will have no volume gain.
> > [Oct 21 12:28:44] WARNING[13303] app_voicemail.c: Failed to
> > open
> > file:
> /var/spool/asterisk/voicemail/a10/613/INBOX/msg0001.wav49|gsm|wav: No
> such file or directory
> > [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Sox failed
> > to
> > reencode
> /var/spool/asterisk/voicemail/a10/613/INBOX/msg0000.WAV: An error
> occurred during file processing (have you installed support for all
> sox file formats?)
> > [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Voicemail
> > attachment will have no volume gain.
> > [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Failed to
> > open
> > file:
/var/spool/asterisk/voicemail/a10/613/INBOX/msg0000.WAV:
> > No such file or directory
> > [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Sox failed
> > to
> > reencode
> /var/spool/asterisk/voicemail/a10/613/INBOX/msg0001.wav49|gsm|wav: An
> error occurred during file processing (have you installed support for
> all sox file formats?)
> > [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Voicemail
> > attachment will have no volume gain.
> > [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Failed to
> > open
> > file:
> /var/spool/asterisk/voicemail/a10/613/INBOX/msg0001.wav49|gsm|wav: No
> such file or directory
> > [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Sox failed
> > to
> > reencode
>
/var/spool/asterisk/voicemail/a10/613/INBOX/msg0001intro.wav49|gsm|wav:
> An error occurred during file processing (have you installed support
> for all sox file formats?)
> > [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Voicemail
> > attachment will have no volume gain.
> > [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Failed to
> > open
> > file:
>
/var/spool/asterisk/voicemail/a10/613/INBOX/msg0001intro.wav49|gsm|wav:
> No such file or directory
> > [Oct 21 12:29:44] WARNING[13303] file.c: Failed to write
> > frame
> >
> > Then the recipient trying to open the transferred voicemail:
> > [Oct 21 13:27:25] WARNING[13565] file.c:
> > File /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000
does
> > not exist in any format
> > [Oct 21 13:27:25] WARNING[13565] file.c: Unable to
> > open /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000
> > (format 0x4 (ulaw)): No such file or directory
> > [Oct 21 13:27:25] WARNING[13565] app_voicemail.c: Playback
of
> > message /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000
> > failed
> > [Oct 21 13:27:37] WARNING[1678] app_voicemail.c: IMAP
Warning:
> > Unknown message data: 63 FETCH
> > [Oct 21 13:27:40] WARNING[13565] file.c:
> > File /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000
does
> > not exist in any format
> > [Oct 21 13:27:40] WARNING[13565] file.c: Unable to
> > open /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000
> > (format 0x4 (ulaw)): No such file or directory
> > [Oct 21 13:27:40] WARNING[13565] app_voicemail.c: Playback
of
> > message /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000
> > failed
> > [Oct 21 13:28:20] WARNING[13565] channel.c: Unexpected
control
> > subclass '17'
> > [Oct 21 13:28:50] WARNING[13572] app_voicemail.c: IMAP
> > Warning: SECURITY PROBLEM: insecure server advertised
> > AUTH=PLAIN
> > [Oct 21 13:29:03] WARNING[13572] file.c:
> > File /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000
does
> > not exist in any format
> > [Oct 21 13:29:03] WARNING[13572] file.c: Unable to
> > open /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000
> > (format 0x4 (ulaw)): No such file or directory
> > [Oct 21 13:29:03] WARNING[13572] app_voicemail.c: Playback
of
> > message /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000
> > failed
> >
> > I've not been able to reproduce it in our lab but I can see
> > and hear it
> > plainly happening for our client. Has anyone else seen
this?
> > Is it a
> > bug or a misconfiguration? voicemail.conf has format=wav49|
> > gsm|wav
> >
> > Thanks - John
> > --
> > John A. Sullivan III
> > Open Source Development Corporation
> > +1 207-985-7880
> > jsullivan at opensourcedevel.com
> >
> > http://www.spiritualoutreach.com
> > Making Christianity intelligible to secular society
> >
> >
> > _______________________________________________
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> >
> >
> > _______________________________________________
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> > --
> >
> > asterisk-users mailing list
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> --
> John A. Sullivan III
> Open Source Development Corporation
> +1 207-985-7880
> jsullivan at opensourcedevel.com
>
> http://www.spiritualoutreach.com
> Making Christianity intelligible to secular society
>
>
> _______________________________________________
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>
> asterisk-users mailing list
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--
John A. Sullivan III
Open Source Development Corporation
+1 207-985-7880
jsullivan at opensourcedevel.com
http://www.spiritualoutreach.com
Making Christianity intelligible to secular society
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