[asterisk-users] Real replacement for AgentCallBackLogin() on Asterisk 1.6

[Mariano Lecuona]

My mental plan orginilly was:

1.- Creating a macro that acceps ARGs like.
a.- agent
b.- queue/s

In the macro we could have the voice respose for the loging. I am using on
1.4 the following procedure.

* the agents call to 21<Agentid> to loging, and it is promt just for the
passwd
* the agents call to 22<Agentid> to logoff

using the same philosofy we could implement some easy marco that only ask
for the password and:

1.- sets the astdb
2.- sets the globals "AGENTBYCALLERID_XXXXX=XXXX"
3.- adds the agent to the queues.


Let me work deeper on this idea and see what comes up.

ML

2009/11/2 Lenz Emilitri <lenz.loway at gmail.com>

> We were thinking about doing something similar as well. A lot of people are
> asking for this. If there is anybody else interested, we could share the
> load....
>
> I was thinking about creating a context like @agents, so that when you do
> the log-on you basically add Local/106 at agents as a member of the queue.
> When you ring it, it basically looks up for the actual device in AstDB and
> dials it like:
>
> Queue -> (member) Local/106 at agents -> (astdb) SIP/234
>
> I think that we should be able to forward channel state as well (using
> hints? I've never done it)  so that app_queue does not try dialling agents
> that are busy.
>
> I was thinking about storing queue-agent associations into config strings,
> and/or AstDB, and/or http over curl. And yes, ideally it should work fine on
> 1.4's as well....
>
> Things that should be working from version one:
> - logging compatible with older asterisk's
> - authentication using Voicemail
> -.plug and play on most systems
> - channel states
> - pause/unpause with pause codes
> - ...you tell me....
>
> Anybody interested?
> l.
>
>
> 2009/10/30 Mariano Lecuona <mlecuona at gmail.com>
>
>> Hi all,
>>
>> I would like to know if there is any application replacement for the
>> AgentCallBackLogin() from asterisk 1.4 on asterisk 1.6. I know, from what
>> I've read that the call back login agent can be done using a smart dialplan
>> as showed on the docs. But I cannot thinks a flexible dialplan for a dinamic
>> reassignation of agents to different queues every day.
>>
>> Thanks in advance.
>>
>> Mariano
>>
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>
>
>
> --
> Loway - home of QueueMetrics - http://queuemetrics.com
>
>
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