[asterisk-users] advice on OrderlyStats (or other cc software)

[Nicolás Gudiño]

As for queue_log analyzers, you can also look at
http://stats.asternic.org/ . I do not want to give you an opinion
because I wrote it myself. There is a fully functional free version.
Best regards,

--
Nicolás Gudiño
Buenos Aires - Argentina



On Mon, May 4, 2009 at 9:15 AM, Louis-David Mitterrand
<vindex+lists-asterisk-users at apartia.org> wrote:
> On Mon, May 04, 2009 at 10:04:53PM +1000, Rob Hillis wrote:
>> Louis-David Mitterrand wrote:
>> > Hi,
>> >
>> > Is anyone here using OrderlyStats with asterisk in a call center
>> > setting? If so what what is your experience with it? Is that software
>> > really free for asterisk users?
>> >
>> > Or is there a better option out there?
>>
>> The short answer is OrderlyStats isn't really free for Asterisk.
>>
>> The long answer is that OrderlyStats is free for Asterisk systems with
>> two or less agents.  That's really only applicable for the tiniest of
>> call centres.
>>
>> I haven't used OrderlyStats, so I can't speak for the relative merits of
>> it.  However, I have used QueueMetrics (which incidentally is /also/
>> free for call centres of two or less simultaneous agents)  and am fairly
>> happy with it.  It's not spectacularly pretty - only the latest version
>> has begun to introduce graphs and charts, but it's functional.  The
>> price is similar to that of OrderlyStats and the licence you purchase
>> for both of them is time limited - 4 years in the case of QueueMetrics,
>> 5 for OrderlyStats.  QueueMetrics will offer a 50% discount for
>> non-profit organisations - I don't know whether OrderlyStats offers the
>> same thing or not.
>
> Thank you Rob for the detailed and informative answser. Much
> appreciated.
>
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