[asterisk-users] Overriding Queue Wrapup Time

[Mark Michelson]

Robert Broyles wrote:
> Is there a way to override the queue wrapup time on the fly?
> 
> I would like to allow a longer wrapup time for my agents, but if they 
> are already done with closing up the call ticket, I would like them to 
> be able to dial an extension or something to override the wrapup.
> 
> Is there a way to do that?
> 

There's not a way to do that using the wrapuptime of a queue member, but there 
are other ways you could potentially take care of this. For instance, you can 
pause a queue member once he has finished talking and set a timer so that the 
member will automatically become unpaused after a certain time. If the member is 
ready to receive calls again before the time has expired, he can dial an 
extension to unpause himself.

Mark Michelson