[asterisk-users] Dropped Call Problem -- Looking for ideas and a consultant.

[Connor Spiess]

Mark,

Would it be possible for you to send me the messages file in the var/log/asterisk directory.
If you want you are welcome to send it to the email address below.

Connor Spiess
Network Specialist
cspiess at idea-ma.com


-----Original Message-----
From: Mark Engelhardt [mailto:marke at intuitiveengineering.com]
Sent: Friday, July 10, 2009 1:35 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Dropped Call Problem -- Looking for ideas and a consultant.

Steve,

Thanks for your thoughts. I am tearing out my last bit of hair on this
one.

We only use sip on our internal network to talk to the 7960s

We are getting drops from no-cell phone hard wired phones too.

Unfortunately There are too many drops for me to let this go. :(

Mark

On Jul 10, 2009, at 12:48 PM, Steve Totaro wrote:

> This is an age old Asterisk (and general telephony) problem.  I
> can't blame it all on Asterisk.
>
> Never thought of the 5ess, filed in my memory bank as this is an age
> old problem.
>
> Too bad it happens with SIP providers and not just the little guys
> but XO for instance.
>
> I hear crackling.  Cell phones drop all the time.
>
> On a bad day I get five dropped cell phone calls a day.
>
> Thanks,
> Steve Totaro
>
> On Fri, Jul 10, 2009 at 12:15 PM, Connor Spiess <cspiess at idea-
> ma.com> wrote:
> We had the same problem using a Digium T1 card. We switched the
> coding to from NI2 to 5ess and we haven't dropped a call since.
> You will have to check with your service provider to see if they do
> 5ess.
>
> Connor Spiess
> Network Specialist
>
>
> -----Original Message-----
> From: Mark Engelhardt [mailto:marke at intuitiveengineering.com]
> Sent: Friday, July 10, 2009 10:58 AM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: [asterisk-users] Dropped Call Problem -- Looking for ideas
> and a consultant.
>
> Hello Everyone.
>
> We have:
>
> Asterisk 1.4.21.2
> zaptel-1.4.11
> libpri-1.4.5
> Sangoma A101D Connected to a PRI
> Cicso 7960G phones (About 30 of them)
>
> We have a problem with dropped calls that has going on for a long
> time.  We get up to 5 dropped calls on a bad day. They all seem to be
> incoming calls.
>
> I have a recording of what my users report a dropped call sounds like
> right before it drops
>
> http://www.stepawayfromthecomputer.com/drop.wav
>
> Please have a listen to the recording and tell me what you think it
> means
>
> I am looking for any ideas as to what I should do to track this down.
> I would love a lead on a good consultant who can help fix this.
>
> Mark
>
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>
> --
> Thanks,
> Steve Totaro
> +18887771888 (Toll Free)
> +12409381212 (Cell)
> +12024369784 (Skype)
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