[asterisk-users] Dropped Call Problem -- Looking for ideas and a consultant.

Connor Spiess cspiess at Idea-ma.com
Sun Jul 12 15:46:57 CDT 2009


Mark,

We have also seen this in our lab environment and switched to 5ess and it has gone away. In places we've seen similar problems with NI2 we have had to spend a lot of time on the phone with the telco, unfortunately they never will tell exactly what they changed on their end. I will see what I can do to get you more info.

Connor Spiess
Network Specialist

-----Original Message-----
From: Mark Engelhardt [mailto:marke at intuitiveengineering.com]
Sent: Friday, July 10, 2009 1:24 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Dropped Call Problem -- Looking for ideas and a consultant.

Conner,

I contacted my telco and they report they have a:

"EWSD Siemens Central Office"

Which does not support 5ess

Any other way around this? How did you determine changing to 5ess
would fix your problem?

Mark


On Jul 10, 2009, at 12:15 PM, Connor Spiess wrote:

> We had the same problem using a Digium T1 card. We switched the
> coding to from NI2 to 5ess and we haven't dropped a call since.
> You will have to check with your service provider to see if they do
> 5ess.
>
> Connor Spiess
> Network Specialist
>
>
> -----Original Message-----
> From: Mark Engelhardt [mailto:marke at intuitiveengineering.com]
> Sent: Friday, July 10, 2009 10:58 AM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: [asterisk-users] Dropped Call Problem -- Looking for ideas
> and a consultant.
>
> Hello Everyone.
>
> We have:
>
> Asterisk 1.4.21.2
> zaptel-1.4.11
> libpri-1.4.5
> Sangoma A101D Connected to a PRI
> Cicso 7960G phones (About 30 of them)
>
> We have a problem with dropped calls that has going on for a long
> time.  We get up to 5 dropped calls on a bad day. They all seem to be
> incoming calls.
>
> I have a recording of what my users report a dropped call sounds like
> right before it drops
>
> http://www.stepawayfromthecomputer.com/drop.wav
>
> Please have a listen to the recording and tell me what you think it
> means
>
> I am looking for any ideas as to what I should do to track this down.
> I would love a lead on a good consultant who can help fix this.
>
> Mark
>
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