[asterisk-users] (Fwd) New problem: "They disconnect your service for no reason

[Steve Totaro]

Move it to the biz list and I am cool with it.

On Thu, Jan 22, 2009 at 12:51 PM, Jeff LaCoursiere <jeff at jeff.net> wrote:
>
> This is *really* not the place for this...
>
> On Thu, 22 Jan 2009, Andrew Joakimsen wrote:
>
>> On Thu, Jan 22, 2009 at 19:34, Rehan Allah Wala <rehan at supertec.com> wrote:
>>> Your service is still up and working,
>>
>> Because Suzanne Bowen has better judgment than you.
>>
>>
>>> You did charge back on the payment to us,
>>
>> That is correct. There is $86 balance in my account I did not expect
>> to get back by just asking for it.
>>
>>
>>> We are being nice to you and you do not understand the meaning of nice?
>>
>> Your actions are not nice. You threaten to cut off service if a
>> customer discusses issues... issues which you were actually given
>> plenty of time to solve... in public. Like I said in my other post,
>> can you imagine Level3, Global Crossing, AT&T or Verizon doing that?
>> Why don't you spend time correcting the flaws in your service, instead
>> of policing the internet for people talking "bad" about your service?
>> I am not even making this up, I posting FACTS, not lies like you and
>> your employees posted in my tickets.
>>
>>> What is wrong with you ?
>>
>> If you didn't know, I have too much free time. You don't mess with me
>> because I have plenty of time to mess back with you. I will not be
>> done until every person that uses VoIP knows how terrible your service
>> is.
>>
>>
>>> Do you want me to really close it up ?
>>
>> Yes, as we discussed with Suzanne, the service will be "closed up" on
>> 28th February, 2009 at 5:00 CT. Or are you going to change your mind
>> again?
>>
>>> FYI I do not have a problem in you complaining to me, you can complain a million time, and
>>> you will get result, it is your public posting about the problem and discussing with people who
>>> do not undertand the issue is the reason we can not do business with you.
>>
>> I did not get results waiting almost a month for the feature to get
>> fixed.  The provider I use now we had an issue. I reported it
>> yesterday, within 5 minutes they confirmed there is an issue. Within 1
>> hour they had resolved the issue with their upstream provider. THAT is
>> how you provide good service. There is an issue, I am not going to go
>> around talking bad about you. But there is an issue, you deny there is
>> an issue, and you take a month.. then I will talk bad about you
>> because you do not care about the customer. Sorry, it's true. If you
>> told me that you found a programming issue (which is what I think the
>> problem is) and that you programmers will fix it in the next release,
>> I can understand that answer and have patience. But to be told
>> multiple times that "everything is working" when that is not true, I
>> can not deal with lies.
>>
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>
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-- 
Thanks,
Steve Totaro
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