[asterisk-users] Not answering call when queue is full or has no members

[Philipp Kempgen]

Alex Hermann schrieb:
> I'm trying to prevent answering a channel when a queue is either full or has 
> no members. It seems I'm forced to answer a call before I call Queue() or 
> else the audio is in the early media (which is unacceptable because of the 
> short duration of early media on ISDN).
> 
> Is there any way to let Queue() automatically answer a channel if the call is 
> going to be placed in the queue and will still be unanswered when the 
> QUEUESTATUS is any of FULL, JOINEMPTY, or JOINUNAVAIL?

In Asterisk 1.6 that would be:

Set(free=${QUEUE_MEMBER(support,free)});
if (${free} > 0) {
	Answer();
	Queue(support);
}
else {
	Voicemail();  // or Busy() | ...
}

However that's not atomic so there might be a race condition.

In Asterisk 1.4 you need an AGI script I guess.


    Philipp Kempgen
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