[asterisk-users] Looking for some example dialplans

[Carlos Chavez]

	Actually it should be:

exten => _6XXX,1,Dial(SIP/${EXTEN})

	What I actually do is set up all extensions in a different context and
then include that context in the IVR context.  The problem with the
above line is that if extension 6456 does not exist there is still a
match.  

On Mon, 2009-12-21 at 12:19 -0600, Danny Nicholas wrote:
> You've tried this line - 
> - exten => s,_6XXX,Dial(SIP/${EXTEN:1})
> ?
> 
> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Myles Wakeham
> Sent: Monday, December 21, 2009 12:04 PM
> To: asterisk-users at lists.digium.com
> Subject: [asterisk-users] Looking for some example dialplans
> 
> I have an Asterisk system setup for our small business, and its working 
> well.  I posted to the list about a week or so ago, regarding having it 
> handle direct extension dialing, and unfortunately I'm not any closer to 
> solving this issue, so I was hoping someone might have a working example 
> of how to set this up they could point me towards.
> 
> Basically I have everything EXCEPT direct extension dialing working. 
> What I mean by this is that a caller gets an ACD menu when they come 
> into the phone system, (1 for sales, 2 for support, 3 for customer 
> service, and 8 for directory of employees).
> 
> I have setup extensions with 4 digit numbers, all beginning with 6 (ie. 
> 6001, 6002, etc.).  I was hoping that I could capture the first digit 
> entered as a 6 which doesn't correspond with a menu option, and then get 
> the next 3 digits and dial the appropriate extension.  Unfortunately 
> that's not working because the system isn't quick enough to process and 
> deal with additional digit entry without dropping a digit or two.
> 
> I was told to use wildcard maskings like this _XXXX for the extension, 
> which I attempted over the weekend.  Unfortunately the second I hit a 
> digit that wasn't in the menu options, it dropped the call.
> 
> What I have that is working at the moment is this:
> 
> ; Calls during business hours
> exten => s,1,Set(TIMEOUT(digit)=1)
> exten => s,n,Wait(1)
> exten => s,n,Background(01-welcome_mod)
> exten => s,n,WaitExten(3)
> exten => s,n,Goto(ts_operator,s,1)
> 
> ; User pressed 1 - sales
> exten => 1,1,Wait(1)
> exten => 1,n,Goto(ts_sales,s,1)
> 
> etc
> 
> What I need to know is what to change this to (exactly) so that it will 
> allow up to 4 digits to be entered, but on the first one being entered, 
> it is validated against the phone menu options.
> 
> Does anyone have any example dialplans that show how to do an ACD menu, 
> with direct extension dialing supported as well they could point me towards?
> 
> Myles


-- 
Telecomunicaciones Abiertas de México S.A. de C.V.
Carlos Chávez Prats
Director de Tecnología
+52-55-91169161 ext 2001
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