[asterisk-users] member (In use)

Tiago Geada tiago.geada at gmail.com
Tue Dec 15 10:51:42 CST 2009


Because we already have a reduntant way to tell if the member is in a call,
we turned on ringinuse. It seems to work.

The member is still show as (In use).


Would anybody help?

Thanks.

2009/12/15 Tiago Geada <tiago.geada at gmail.com>

> Hello list.
>
> We just upgraded to 1.6.1.11.
>
> We are using real time information stored on mysql databases. That is all
> running fine.
>
> Now, since we upgraded, some member don't get calls from queues.
> In CLI: "queue show" shows something like:
> 611 (Local/611 at agents) with penalty 20 (realtime) (*In use*) has taken no
> calls yet
>
>
> We use the extension 611 in different computers, in the internal network
> with no nat, in the external network with nat...
> We deleted the member 611 from mysql, and added it again, changed passwd
> etc...
> We restarted asterisk several times..
>
> The member shows always (In use) !!
>
> Just to show that there is no channel associated with the member
> "core show channels" shows:
> Connected to Asterisk 1.6.1.11 currently running on perfpbxr (pid = 12955)
> Channel              Location             State
> Application(Data)
> DAHDI/9-1            main at FnacSACLojas:2  Up
> Playback(audio/FnacSAC/qualida
> DAHDI/31-1           s at ZON:7              Up
> BackGround(audio/ZON/prima1)
> SIP/209-00000570     main at agents:1        Up      AppQueue((Outgoing
> Line))
> SIP/604-0000056e     t at agents:1           Up      AppQueue((Outgoing
> Line))
> DAHDI/5-1            main at FnacSACBilhetei Up
> Queue(FnacSACBilheteira,t,,,18
> SIP/206-0000056c     main at agents:1        Up      AppQueue((Outgoing
> Line))
> SIP/234-0000056b     1 at agents:1           Up      AppQueue((Outgoing
> Line))
> DAHDI/18-1           t at ZON:7              Up
> Queue(Timeout-ZON,t,,,60)
> DAHDI/4-1            main at FnacSACLojas:6  Up
> Queue(FnacSACLojas,t,,,180)
> SIP/208-00000569     main at agents:1        Up      AppQueue((Outgoing
> Line))
> DAHDI/13-1           main at FnacSACLojas:6  Up
> Queue(FnacSACLojas,t,,,180)
> DAHDI/30-1           1 at ZON:38             Up
> Queue(ZON,t,,,60)
> SIP/227-00000561     t at agents:1           Up      AppQueue((Outgoing
> Line))
> DAHDI/24-1           t at HF:9               Up
> Queue(Timeout-HF,t,,,60)
> SIP/233-00000558     t at agents:1           Up      AppQueue((Outgoing
> Line))
> SIP/216-00000553     t at agents:1           Up      AppQueue((Outgoing
> Line))
> DAHDI/20-1           t at ZON:7              Up
> Queue(Timeout-ZON,t,,,60)
> DAHDI/8-1            t at ZON:7              Up
> Queue(Timeout-ZON,t,,,60)
> SIP/236-00000545     t at agents:1           Up      AppQueue((Outgoing
> Line))
> SIP/235-00000541     t at agents:1           Up      AppQueue((Outgoing
> Line))
> DAHDI/12-1           t at ZON:7              Up
> Queue(Timeout-ZON,t,,,60)
> DAHDI/6-1            t at ZON:7              Up
> Queue(Timeout-ZON,t,,,60)
> SIP/219-00000449     main at agents:1        Up      AppQueue((Outgoing
> Line))
> DAHDI/29-1           main at FnacSACLojas:6  Up
> Queue(FnacSACLojas,t,,,180)
> 24 active channels
> 13 active calls
> 3863 calls processed
>
> The ael that is processed when a queue dials 611 looks like:
>
>         _XXX => {               // internal dial to extensions from queue.
>
>                 Set(GROUP()=${EXTEN});                  // increment group
> count
>                 Set(CDR(accountcode)=ext${ext});        // for Phoenix
>                 Set(OUTBOUND_GROUP=${EXTEN});           // same for channel
> that will be created by Dial()
>                 NoOp(GROUP_COUNT of ${EXTEN}: ${GROUP_COUNT(${EXTEN})});
>                 if ("${GROUP_COUNT(${EXTEN})}" = "1")   // if not already
> in call
>                 {
>                         Set(DIALSTART=${EPOCH});
>
> &Queue_log(${UNIQUEID},${PARTNER},${EXTEN},DIAL,${CALLERID(name)});
>
>                         NoOp(PCmedicInfo: Followme seria:
> followme/${PARTNER} - CallerID: ${CALLERID(number)} - UnID: ${UNIQUEID} -
> Nao ha partner?... );
>                         Set(NewCallMsg=followme/${PARTNER});
>                         if (${NewCallMsg} = "")
>                         {
>                                 Set(NewCallMsg=followme/no-recording);
>                         }
>                         if (${NewCallMsg} = "followme/")
>                         {
>                                 Set(NewCallMsg=followme/no-recording); //
> Geada - o IF anterior deveria verificar o PARNER?
>                                 NoOp(PCmedicInfo: Corrected followme: -
> partner: ${PARTNER} - ${CALLERID(number)});
>                         }
>                         Dial(SIP/${EXTEN},7,rktgA(${NewCallMsg}));
>                         if("${DIALSTART}" != "")
>                         {
>                                 Set(DIALEDTIME=$[${EPOCH} - ${DIALSTART}]);
>                         }
>                         else
>                         {
>                                 Set(DIALEDTIME=0);
>                         }
>
>                         ChanIsAvail(SIP/${EXTEN});                      //
>                         NoOp(DIALSTATUS EXT ${EXTEN}:);                 //
>                         NoOp(DIALSTATUS=${DIALSTATUS});
> //      Necessary for Phoenix
>                         NoOp(DIALEDTIME=${DIALEDTIME});                 //
>                         NoOp(HANGUPCAUSE=${HANGUPCAUSE});               //
>                         NoOp(AVAILSTATUS=${AVAILSTATUS});               //
>
>                         if (${DIALSTATUS} = NOANSWER && ${DIALEDTIME} >=
> 7)     // make sure it actually rang
>                         {
>                                 &AutoLogout(${EXTEN},${DIALSTATUS});
>                         }
>                         else if (${AVAILSTATUS} = AST_DEVICE_INVALID ||
> ${AVAILSTATUS} = AST_DEVICE_UNAVAILABLE || ${DIALSTATUS} = CONGESTION ||
> ${DIALSTATUS} = CHANUNAVAIL)
>                         {
>                                 NoOp(PCmedicInfo: partner: ${PARTNER} -
> DDI: ${CALLERID(number)} - TG);
>
> Dial(SIP/${EXTEN},30,rktgA(followme/${PARTNER})M(IncrementCallCount));  //
> try again:
>
>                                 if (${AVAILSTATUS} = AST_DEVICE_INVALID ||
> ${AVAILSTATUS} = AST_DEVICE_UNAVAILABLE || ${DIALSTATUS} = CONGESTION ||
> ${DIALSTATUS} = CHANUNAVAIL)
>                                 {
>                                         &AutoLogout(${EXTEN},${AVAILSTATUS}
> ${DIALSTATUS});
>                                 }
>                         }
>                 }
>                 else
>                 {
>                         NoOp(${EXTEN} is busy.
> GROUP_COUNT=${GROUP_COUNT(${EXTEN})});
>                         Busy();
>                 }
>         }
>
>
> I also tried using a Custom dvstate to apply it to the member, but with no
> success.
> "devstate list" shows:
> --- Name: 'Custom:notinuse'  State: 'NOT_INUSE'
>
> Seems that hint only retrieves the devstate status. I didn't figure out yet
> how to set it.
> Would somebody help me figure this out??
>
> Thanks in advance,
>
> -
> Tiago Lourenço Geada
>
>
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