[asterisk-users] Maybe OT - routing calls in PSTN

[Bill Michaelson]

I have a Vitelity DID which generally works, but calls from a particular 
caller do not reach it.  Vitelity has thus far disavowed any 
responsibility for working through this problem.  I recognize that some 
action might be required by another provider which is outside Vitelity's 
control, but it seems that they should at least be trying to help 
resolve the problem by helping me determine the responsible party and 
facilitating contact - because it is their DID/service that cannot be 
reached.

In the past when I had a similar problem with a Junction DID, the folks 
at Junction resolved it with no hassles and zero intervention on my 
part.  But Vitelity just keeps closing out my trouble tickets while 
responding in a way that indicates that they are not reading my reports 
carefully.

How does this compare to others' experiences with Vitelity and other 
providers?  Is there a way that I can determine whom to contact given 
only an originating number?  Any words of wisdom?  Documents I can read 
for educating myself?



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