[asterisk-users] Queue Calls getting stuck in there

[Tariq ..]

i upgraded to  1.4.21.2-2  and set the autofill to on and it solved the problem.. yet i kept the failover settings incase it happens again.. so if it happens.. the fail over will redirect the caller to the same queue but the conditions will apply like it was a new call. 
i found out that there is a problem with the SIP hints.. 
sometimes my agent has busy hint while it's not onthe phone!!!


 
 



AHD Tarek Sawah
Integrated Digital Systems
CCNA, MCSE, RHCE, VoIP
Syria: +963 944 618286
USA: +1 347 562 2308

----------------------------------------
> Date: Thu, 25 Sep 2008 20:36:50 -0500
> From: aprowant at mbira.com
> To: asterisk-users at lists.digium.com
> Subject: Re: [asterisk-users] Queue Calls getting stuck in there
> 
> Did you ever solve this? I am experiencing the same issue with 1.4.21.2. 
>   I have turned autofill on and tried incoming limits, but no luck. It 
> happens at least once per day. Agents will be available but calls will 
> just sit there until one of the waiting agents logs off and back in.
> 
> Andrew
> 
> 
> Tariq .. wrote:
>> the Autofill thing didn't solve the problem.. i have another server 
>> hosted in the USA with  Asterisk 1.4.20-1 on it.. it doesn't have that 
>> problem..
>> in the server i'm talking about the only way i found to avoid this 
>> problem is to set a time out for the queue then the user is rotated into 
>> the same queue again.. that will give the waiting users a chance to go 
>> delivered.. i'm already questioning my agents about the delay in 
>> answering the calls so i set the time out to 3 seconds where the caller 
>> will be rotated in turns and the queue will be working fine..
>> the Autofill worked with this slution pretty well .. plus when the stuck 
>> caller gets rotated his chance of getting connected to an agent go 
>> higher as he won't be stuck forever..
>> but i need a better solution for this problem.. so im thinking of 
>> installing the Asterisk 1.4.20-1 which i haven't faced any problem with 
>> since i installed it.
>> Regards
>> 
>>  
>> 
>> 
>> 
>> 
>> ------------------------------------------------------------------------
>> > From: mark.h at cage151.com
>> > To: asterisk-users at lists.digium.com
>> > Date: Sat, 13 Sep 2008 22:00:14 -0700
>> > Subject: Re: [asterisk-users] Queue Calls getting stuck in there
>> >
>> >
>> > Try the autofill=yes setting available in queues.conf
>> >
>> > -------- Original Message --------
>> > Subject: [asterisk-users] Queue Calls getting stuck in there
>> > From: "Tariq .." 
>> > Date: Sat, September 13, 2008 5:53 pm
>> > To: Asterisk Users 
>> >
>> > Greetings,
>> > i have a problem with my asterisk ..
>> > i'm using Asterisk 1.4.19-1 with FreePBX 2.4.1.1 and TrixBox
>> > the problem is that i'm having is the following.. a call comes to a
>> > Queue.. the caller must be forwarded to one of the free members who are
>> > waiting.. but instead of going to a member.. the caller stays in the
>> > queue without being forwarded..
>> > i tried to play with the timeout and fail over times but the caller
>> > stays in the queue no matter what..
>> > following are my Queues.conf , Extensions.conf, SIP.conf for one of my
>> > queues
>> >
> 
> 
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