[asterisk-users] Callcenter monitoring tool

[Steve Totaro]

On Mon, Sep 15, 2008 at 9:50 AM, voip crazy <voipcrazy at gmail.com> wrote:
> Hello all,
>
> Anyone expecialized with call center monitoring and reporting solution
> based on asterisk.
> A client of us, want to install a call center reporting solution for
> an asterisk server but I do not know which could be the best tool for
> that.
> I need a tool for reporting queue calls, agent calls, and disconnect cause.
>
> Any clue will be appreciated.
>
> Thanks in advance.
>
> VoipCrazy
>

Although it is commercial, Queuemetrics is a good place to look if you
want to pay for a feature rich turn-key solution.

Thanks,
Steve Totaro