[asterisk-users] Queue Calls getting stuck in there

[Tariq ..]

the Autofill thing didn't solve the problem.. i have another server hosted in the USA with  Asterisk 1.4.20-1 on it.. it doesn't have that problem.. 
in the server i'm talking about the only way i found to avoid this problem is to set a time out for the queue then the user is rotated into the same queue again.. that will give the waiting users a chance to go delivered.. i'm already questioning my agents about the delay in answering the calls so i set the time out to 3 seconds where the caller will be rotated in turns and the queue will be working fine.. 
the Autofill worked with this slution pretty well .. plus when the stuck caller gets rotated his chance of getting connected to an agent go higher as he won't be stuck forever.. 
but i need a better solution for this problem.. so im thinking of installing the Asterisk 1.4.20-1 which i haven't faced any problem with since i installed it.
Regards

 

> From: mark.h at cage151.com> To: asterisk-users at lists.digium.com> Date: Sat, 13 Sep 2008 22:00:14 -0700> Subject: Re: [asterisk-users] Queue Calls getting stuck in there> > > Try the autofill=yes setting available in queues.conf> > -------- Original Message --------> Subject: [asterisk-users] Queue Calls getting stuck in there> From: "Tariq .." <tareksawah at hotmail.com>> Date: Sat, September 13, 2008 5:53 pm> To: Asterisk Users <asterisk-users at lists.digium.com>> > Greetings, > i have a problem with my asterisk .. > i'm using Asterisk 1.4.19-1 with FreePBX 2.4.1.1 and TrixBox> the problem is that i'm having is the following.. a call comes to a> Queue.. the caller must be forwarded to one of the free members who are> waiting.. but instead of going to a member.. the caller stays in the> queue without being forwarded.. > i tried to play with the timeout and fail over times but the caller> stays in the queue no matter what.. > following are my Queues.conf , Extensions.conf, SIP.conf for one of my> queues> > Queues.conf> [8005]> announce-frequency=0> announce-holdtime=no> eventmemberstatus=no> eventwhencalled=no> joinempty=yes> leavewhenempty=no> maxlen=0> music=RINGING> periodic-announce-frequency=0> queue-callswaiting=silence/1> queue-thereare=silence/1> queue-youarenext=silence/1> retry=1> strategy=random> timeout=5> wrapuptime=0> member=SIP/3000> > Extensions.conf> [ext-queues]> exten => 8005,1,Answer> exten => 8005,n,Queue(8005,tr,,,5)> exten => 8005,n,Set(__NODEST=)> exten => 8005,n,Goto(ext-queues,8005,1)> > > SIP.conf> [3000]> type=friend> secret=3000> record_out=Adhoc> record_in=Adhoc> qualify=yes> port=5060> pickupgroup=> nat=yes> mailbox=3000 at device> host=dynamic> dtmfmode=rfc2833> dial=SIP/3000> context=from-internal> canreinvite=no> callgroup=> callerid=device <3000>> accountcode=> call-limit=1> busy-limit=1> > > > so that's my problem in details.. what i can't understand is that NOT> all calls get stuck .. but like 1 out of 5 calls.. > anyone ??> > > > > Stay up to date on your PC, the Web, and your mobile phone with Windows> Live. See Now _______________________________________________> -- Bandwidth and Colocation Provided by http://www.api-digital.com --> > AstriCon 2008 - September 22 - 25 Phoenix, Arizona> Register Now: http://www.astricon.net> > asterisk-users mailing list> To UNSUBSCRIBE or update options visit:> http://lists.digium.com/mailman/listinfo/asterisk-users> > > _______________________________________________> -- Bandwidth and Colocation Provided by http://www.api-digital.com --> > AstriCon 2008 - September 22 - 25 Phoenix, Arizona> Register Now: http://www.astricon.net> > asterisk-users mailing list> To UNSUBSCRIBE or update options visit:> http://lists.digium.com/mailman/listinfo/asterisk-users
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