[asterisk-users] Transfers on AgentLogin()

Mark Hamilton mark.h at cage151.com
Sat Sep 6 22:13:29 CDT 2008 

Hi Matt,

I guess I needed to dial the #2 REAL FAST to get the transfer sequence and
show features showed nothing because I was reloading, not restarting. After
I figured out the restart:

Builtin Feature           Default Current
---------------           ------- -------
Pickup                    *8      *8
Blind Transfer            #       ##9
Attended Transfer                 #2
One Touch Monitor
Disconnect Call           *       *
Park Call

Dynamic Feature           Default Current
---------------           ------- -------
(none)

Call parking
------------
Parking extension   :   700
Parking context     :   default
Parked call extensions: 701-720

Now, on the eyebeam when I'm on the persistent agentlogin() and the call
comes in, I have to do #2 REAL FAST, and it says "Transfer", I type 2 and it
transfers to an external call and I can talk to the agent on 2, while the
caller hears the hold music.

So, I guess the only two things I need to figure out now are:

a) How can I make it so #2 doesn't have to be exceptionally fast, and maybe
get a second of delay in there permitted?
b) After I start the transfer and talk to the other agent about the caller
I'm about to transfer, how do I 1) patch the caller into the call with me
and the other agent, and then when they start getting friendly and I want to
leave, how do I leave that call?

Thanks a lot guys!
PS: Totally unrelated, but if this agent's internet goes down, somehow the
queue still keeps him logged in for atleast a few minutes. When agent gets
internet back and tries to log back in, it says already logged in unless it
automatically "falls off" or someone force logs them out. How can I solve?



-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Matt Riddell
Sent: September 6, 2008 9:08 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Transfers on AgentLogin()

What do you get when you type show features?

On 9/6/08, Mark Hamilton <mark.h at cage151.com> wrote:
> Hi James,
>
> Thank you very much for a detailed reply. (Matt, sorry about earlier, I
> totally missed the part you said about the t option)
> To answer, yes the Queue command does have t and T passed to it. This is
how
> I tested it. Agent1 is on eyeBeam and he's the one who will need to do an
> attended transfer to a queue. So, let's say the shortcode to the queue is
3.
> Agent1 gets a call, presses the # (even though the transfer sequence is
set
> to #2.. immediately, Agent1 heard "Transfer", which means just the # was
> enough to put it in the transfer mode) and the minute Agent1 presses 3,
it's
> a blind transfer.
>
> canreinvite=no and so dtmf=auto. It doesn't seem to be picking up the
> feature codes set in features.conf for some reason. So # is doing the
> transfer, even though the only thing uncommented in features.conf was
> atndxfer, which was set to *2 and then to #2 since *2 was doing a hangup
> (the hangup sequence for agentlogin). dtmfmode couldn't be set to info
> because eyeBeam is used by Agent1 and DTMF wasn't being recognized when
the
> agent was trying to login to the queue.
>
>
> [1013]
> type=friend
> qualify=yes
> nat=yes
> host=dynamic
> dtmfmode=auto
> context=manila
> canreinvite=no
> callerid=Agent <1013>
> call-limit=10
>
> Please help
> Thanks!
>
>
>> -------- Original Message --------
>> Subject: Re: [asterisk-users] Transfers on AgentLogin()
>> From: "James Sneeringer" <jsneerin at gmail.com>
>> Date: Fri, September 05, 2008 10:57 pm
>> To: "Asterisk Users Mailing List - Non-Commercial Discussion"
>> <asterisk-users at lists.digium.com>
>>
>> Since AgentLogin() essentially keeps a channel to the agent open all
>> the time, a normal SIP transfer will do exactly as you say. That is,
>> it will try to send the agent's login session into queue, which isn't
>> what you want.
>>
>> As Matt suggested, you need to pass the "t" option to the Queue()
>> application. This will let your agents perform a DTMF transfer using
>> the codes defined in features.conf. The agent basically dials a short
>> code while talking to the caller. Asterisk intercepts it, and then
>> prompts the agent for the extension to transfer the call to. Look in
>> features.conf for more information.
>>
>> Fair warning, I have never needed to use this feature, so I can't
>> attest to exactly how it behaves. We use dynamic agent logins, so
>> we've never had to deal with AgentLogin(). This allows us to do normal
>> SIP transfers.
>>
>> Also, you will probably have to do one of two things in your sip.conf.
>> One, set "canreinvite" to "no" to keep Asterisk in the call path, that
>> way it can intercept the DTMF tones. Or, two, set "dtmfmode" to
>> "info", so that DTMF tones are converted to SIP INFO messages, which
>> Asterisk will see.
>>
>> At least, that's how I think it works. :)
>>
>> -James
>>
>>
>> On Sun, Aug 31, 2008 at 3:15 PM, Mark Hamilton <mark.h at cage151.com>
wrote:
>> > I've tried the regular, xfer button on xlite, dial 100 (to transfer to
>> > the
>> > queue), and hit go back to line 1 and hit xfer again. But it's
>> > AgentLogin(),
>> > so it transfers the full persistent connection to the queue instead of
>> > the
>> > call itself and this causes the transferring agent to logout.
>> >
>> > Either that, or I'm doing something wrong. There is no documentation
out
>> > there so I don't know how it would work for AgentLogin().
>> >
>> > -----Original Message-----
>> > From: asterisk-users-bounces at lists.digium.com
>> > [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Matt
>> > Riddell
>> > Sent: August 30, 2008 6:18 PM
>> > To: Asterisk Users Mailing List - Non-Commercial Discussion
>> > Subject: Re: [asterisk-users] Transfers on AgentLogin()
>> >
>> > What did you try and how did it fail? Are you using the t option in
>> > queue?
>> >
>>
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Matt Riddell
Director
VentureVoIP

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