[asterisk-users] OT: Disable Polycom 650 Forward Softkey

[Michael Graves]

On Mon, 27 Oct 2008 08:39:51 -0400, Dave Fullerton wrote:

>Tilghman Lesher wrote:
>> On Sunday 26 October 2008 21:28:34 Andrew Joakimsen wrote:
>>> Other vendors, including Cisco, will provide the firmware directly. I
>>> no longer deploy Polycom (unless someone really wants them) due to
>>> this. Yes I can get it from the supplier but it takes a few days. I
>>> would rather just go to Polycom.com and get the firmware when I want
>>> to.
>>>
>>> There is no excuse for Polycom's behaviour. I don't see what is the
>>> benefit, nor what anyone has to gain from it.
>> 
>> I believe your anger is misplaced.  I was able to get to a direct download of
>> Polycom firmware, from their homepage, within 4 clicks, with no login
>> whatsoever required.
>> 
>> http://www.polycom.com/usa/en/support/voice/soundpoint_ip/soundpoint_ip501.html
>> 
>> While Polycom at one time may have had a policy of only providing firmware
>> to distributors and resellers, that is no longer the case.  Their firmware is
>> freely available now to all comers.
>
>Not quite, you'll notice that the most recent version they allow you to 
>download is 3.0.4. If you look at the SIP Downloads matrix, the latest 
>release is actually 3.1.0RevB which is only available through your supplier.
>
> From their site:
>"NOTE: At this time, end-user customers can only download previous 
>software. Please work directly with the Polycom Certified VoIP Reseller 
>you purchased the products from to obtain the most current and 
>appropriate software."

Even so, Polycom definitely has an improved attutude towards the
Asterisk user community. I've been dealing wioth the directly on some
matters and they've been quite good.

As to the firmware, I recently bought some phones from a vendor and
shortly thereafter was notified of the new release. Talk about customer
service!

http://www.mgraves.org/voip/2008/09/exceptional-customer-service-e4-stra
tegies/

Michael


--
Michael Graves
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