[asterisk-users] OT: Polycom IP330 user problem

[Andrew Joakimsen]

Could it be DND? I noticed the other day on my 501 that if I set do
not disturb the phone still "rings" -- it is just silent. This could
be caused by the configuration, I am unsure.

On Sat, Oct 18, 2008 at 3:16 PM, Bill Michaelson <bill at cosi.com> wrote:
> I recently sent this email to a user in response to a problem report of
> phone calls going to voicemail without the phone ringing.  I'm wondering if
> I've covered all bases, or whether there is some logical explanation I
> haven't considered, and generally what others' opinions/experiences are that
> relate.  This is an Asterisk system, of course.
> -------
>
> I looked at the server logs for the phone call missed by XXXX.  They
> indicate that the call came in at 15:32:25, and was routed to her telephone
> at 15:32:32.  This timed out after about 25 seconds as it should if
> unanswered, and was sent to voicemail at 15:32:58.
>
> I called BBBBBB and asked her to check the phone display.  She told me that
> the phone logged an unanswered call at 15:32:32, precisely in accordance
> with the server log.
>
> This leaves two possible conjectures:
>
>   * The telephone, for whatever reason, did not ring in response to
>     the incoming call signal which it obviously received.
>   * The telephone ringer was not audible or noticeable to XXXX for
>     some other reason.
>
> For the first possibility, I can think of three circumstances that would
> cause this:
>
>   * If the handset is slightly ajar, i.e., off-hook, the phone will
>     make no sound, but log the call.  Upon receipt of the message
>     waiting notification, it will start blinking.  Eventually, the
>     phone reverts to on-hook status by itself even if the handset is
>     still ajar.
>   * If the alert code for silent ring is set, the line annunciator
>     will flash silently to indicate the call coming in.
>   * If the phone is malfunctioning anything can happen.
>
> There is no indication that silent ring alert was set, nor is there any
> current configuration setting that should cause this.  That leaves three
> bullet points for us to consider.  I can follow up with one:
>
> I will research this as thoroughly as I can to see if there are any reports
> of malfunctions by Polycom IP330 phones that conform to this behavior, or if
> there are any other possible explanations for the events that I've
> overlooked.
>
> If you would like to follow up in any other way, let me know what I can do
> to help.
>
>
>
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