[asterisk-users] Transfer/Park Question.

[Brent Davidson]

Daniel Hazelbaker wrote:
> On Oct 9, 2008, at 2:59 PM, Brent Davidson wrote:
>
>   
> Short answer: currently no.
>
> Medium answer: I just rolled out 60+ Snom phones (300s and 320s) and  
> we do call parking with DTMF.  People were used to just hitting PARK  
> and their phone displaying the park extension (old NEC system).  I  
> didn't tell anybody anything except "it will speak the extension back  
> to you" and nobody has complained about hearing the DTMF digits.  We  
> chose a 3 digit code (#92 I believe) to try an alleviate the  
> possibility of somebody accidently parking a call  while filling out a  
> DTMF based form/menu system, but in theory you could assign just * to  
> park and only deal with 1 tone.  Just be aware that if the user needs  
> to hit * for anything else, they won't be able to use it.
>
> Long answer: Snom phones support text messages to the phone that  
> automatically display.  I am looking for a way to use that in  
> conjunction with Snom's ParkOrbit feature (which does work, you just  
> don't hear the extension).  Basically Asterisk would do a normal park  
> and then trigger a SIP NOTIFY message to the parkING phone that says  
> "Parked: 701".  The message can be cleared by the user by pressing X,  
> or ideally Asterisk would auto-clear the message after 10 seconds (or  
> whatever).
>
> In theory I can do the "long answer" now with a Manager application,  
> but I don't like the idea of relying on an external application.  If  
> it crashes or locks up for whatever reason then suddenly people get  
> parked and nobody knows where.
>
> Also be aware that in 1.2.x and 1.4.x, if you park a call and then  
> pick it up, you can't park it again.  At least not with the DTMF  
> method.  I borrowed a patch from the 1.6 branch that fixes this and  
> made it applicable to 1.4.20.1, well I borrowed part of it.  The  
> entire patch let you configure who could park etc., I wanted both  
> sides to always park so I just took the 2 or 3 lines that were needed  
> for that.  If you are interested I can e-mail it to you directly.
>
> Regards,
> Daniel
>
>   
I wasn't aware of the inability to re-park calls in 1.4  That could have 
been a nasty surprise.  I would be very interested in the patch that 
fixes that.

Thanks,
Brent