[asterisk-users] Fwd: Fonolo: Visually Navigate & Dial IVR Phone Menus in Web/Mobile Browser

[Babcock, Michael Alex]

this might be classifyed to some of you as "ot" but i wonder what this  
will do for the asterisk community?

Begin forwarded message:

> Date: October 5, 2008 5:17:36 PM GMT-08:00
> Subject: Fonolo: Visually Navigate & Dial IVR Phone Menus in Web/ 
> Mobile Browser
> Source: Tech[dot]Blog
> Author: Abdul Aziz
>
> It is a fact that everyone hates to listen to automated phone menus-  
> Interactive Voice Response (IVR)- and go through endless options to  
> reach a human being. A service called Fonolo has tried to make this  
> experience easier by listing the entire phone menu tree visually on  
> one page and provides call buttons to skip right to that part of the  
> menu. The best part is that it actually calls you when it’s time to  
> talk to someone and you don’t even have to do any dialing.
>
> Fonolo transcribes the phone menus of large companies to navigate  
> them visually. Pick the company you need, scan through their phone  
> menu visually, then just click the spot you need to call. Fonolo  
> will automatically dial, navigate their menu and then dial your  
> phone. When you answer, you will be connected to the right spot in  
> the menu. You can even bookmark any point in a phone menu and access  
> that bookmark as a simple URL through your browser or smartphone.
>
>
>
> Fonolo also provides an “Intelligent Call History” that allows you  
> to keep track of your calls, notes and recordings. It automatically  
> organizes all of your calls to a given company, regardless of which  
> phone you used or which number was dialed. It stores recordings of  
> all the calls that you can review at any time or forward to someone  
> by email. It also allows you to write text notes during a call that  
> get stored with the history. You can later search and review those  
> notes.
>
> Fonolo’s revolutionary technology “spiders” the phone menu system,  
> much like a search engine spider crawls a website. Their system  
> dials companies, navigates their menus and uses a combination of  
> speech recognition, signal processing and human editing to maintain  
> the IVR visually.
>
>
>
>
>
> Read more…
>

thanks for reading
Systems administrator and owner of http://gwhosting.net
msn: messaging at audioficks.net
twitter: http://twitter.com/creepyblindy

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