[asterisk-users] Hints stopped working suddently

Fri Nov 28 10:08:14 CST 2008

On 1.4.22.1 the call-limit is a required parameter for hints to work.

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Mike
Sent: Friday, November 28, 2008 10:03 AM
To: asterisk at dotr.com; 'Asterisk Users Mailing List -
Non-CommercialDiscussion'
Subject: Re: [asterisk-users] Hints stopped working suddently

Valid question.  The problem (hints not working) was reported to me by 3
customers within the same 48 hours.  I hadn`t changed anything for a while,
but I do remember having removed call-limits on the SIP phones....about 3
weeks ago.

Guess nobody missed hints for a while, hence my incorrect statement about
having changed nothing.

Mike

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Julian
Lyndon-Smith
Sent: Thursday, November 27, 2008 13:28
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Hints stopped working suddently

Mike, I don't want to be a smart ass, but (as you claimed) if you didn't 
change anything

 >>I've had Asterisk and Polycom phones work perfectly with hints for 
the last 6 months. Suddently, I realize they've stopped working in the 
last few days. I haven't changed the >>configuration in any way.

how was it working before ?

I really want to know, as there may be something else going on in the 
background.

Julian.

Mike wrote:
>
> Just to follow-up, because this may one day be found by someone with 
> the same issue, I fixed this:
>
> My problem was that my sip peers did not have a call-limit setup. For 
> some (unknown to me) reason, hints only work for peers with a 
> call-limit defined (if using realtime, that would mean something 
> numerical, and not NULL).
>
> Mike
>
> *From:* asterisk-users-bounces at lists.digium.com 
> [mailto:asterisk-users-bounces at lists.digium.com] *On Behalf Of *Mike
> *Sent:* Wednesday, November 26, 2008 11:21
> *To:* 'Asterisk Users Mailing List - Non-Commercial Discussion'
> *Subject:* Re: [asterisk-users] Hints stopped working suddently
>
> Yes I did. Nothing changes, really. And it all looks good.
>
> What I don't get is why the status "unavailable" appears when the 
> phone is disconnected, but the status "inuse" doesn't when on a call. 
> That "unavailable" works fine is some sort of proof that everything is 
> setup properly.
>
> Mike
>
> *From:* asterisk-users-bounces at lists.digium.com 
> [mailto:asterisk-users-bounces at lists.digium.com] *On Behalf Of *Danny 
> Nicholas
> *Sent:* Wednesday, November 26, 2008 11:18
> *To:* 'Asterisk Users Mailing List - Non-Commercial Discussion'
> *Subject:* Re: [asterisk-users] Hints stopped working suddently
>
> Have you tried doing "core show hints" and "sip show peers" before and 
> after asterisk restart to see what if anything changes?
>
> ------------------------------------------------------------------------
>
> *From:* asterisk-users-bounces at lists.digium.com 
> [mailto:asterisk-users-bounces at lists.digium.com] *On Behalf Of *Mike
> *Sent:* Wednesday, November 26, 2008 10:11 AM
> *To:* 'Asterisk Users Mailing List - Non-Commercial Discussion'
> *Subject:* Re: [asterisk-users] Hints stopped working suddently
>
> Not at all, I do everything with vi
>
> *From:* asterisk-users-bounces at lists.digium.com 
> [mailto:asterisk-users-bounces at lists.digium.com] *On Behalf Of *Danny 
> Nicholas
> *Sent:* Wednesday, November 26, 2008 8:51
> *To:* 'Asterisk Users Mailing List - Non-Commercial Discussion'
> *Subject:* Re: [asterisk-users] Hints stopped working suddently
>
> Do you use the Asterisk GUI? Changes from it can mess with contexts in 
> the dialplan (extensions.conf) and the hints need to remain in the 
> [internal] context.
>
> ------------------------------------------------------------------------
>
> *From:* asterisk-users-bounces at lists.digium.com 
> [mailto:asterisk-users-bounces at lists.digium.com] *On Behalf Of *Mike
> *Sent:* Wednesday, November 26, 2008 6:33 AM
> *To:* 'Asterisk Users Mailing List - Non-Commercial Discussion'
> *Subject:* [asterisk-users] Hints stopped working suddently
>
> Hello,
>
> I've had Asterisk and Polycom phones work perfectly with hints for the 
> last 6 months. Suddently, I realize they've stopped working in the 
> last few days. I haven't changed the configuration in any way.
>
> I have hints setup (CLI "show hints" does show the hints, and they 
> seem correct). But when I do dial using one of the SIP registrations, 
> I don't see those hints being changed in the CLI (at verbose) like I 
> used to. My hints keep on showing "idle", even though I am making a call.
>
> Making this even weirder, if a phone falls off the grid I do get the 
> subscription become "unavailable". It's just the "on call" hint that 
> does not seem to work. So it seems not to be a firewall/routing issue.
>
> I don't think it's the phones, since Asterisk doesn't seem to update 
> it's internal hint (show hints command) when I dial out or get a call.
>
> Using Asterisk 1.4.22 and Polycom 3.1.1 firmware (latest). And I 
> restarted asterisk just in case, no help.
>
> Regards,
>
> * *
>
> * *
>
> *Mike*
>
> ------------------------------------------------------------------------
>
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