[asterisk-users] Inbound/Outbound undesired behavior

[Ricardo Melendez]

Hi to all, I need some help, I have an Asterisk Server in a small call
center, for inbound calls I setup a Queue in queues.conf and their
respective Agents in agents.conf, but when an Agent is calling out and a
call is coming from PSTN the call is send to that agents which have a call
in progress.

How I can fix this in order to have only one call at a time.

I think in limitonpeer and call-limit but the documentation says that the
sip user can have 2 calls with this parameters (1 for inbound and 1 for
Outbound and this is the behavior I don't want).


Thanks in advance.

Ricardo MR