[asterisk-users] reload stopping EVERYTHING on CLI and causing havoc.

Thu May 22 15:21:02 CDT 2008

Until you provide enough info to properly open a bug report and follow
up on it until it gets fixed.

Thanks,
Steve Totaro

On Thu, May 22, 2008 at 4:07 PM, Mark Hamilton <mark.h at cage151.com> wrote:
> Before adding one agent to a queue.
> I guess realtime queues is something I should be looking into..
>
> Other than that, this is bad. How long will Asterisk users have to look for
> band-aid answers?
>
> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Steve Totaro
> Sent: May 22, 2008 4:02 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [asterisk-users] reload stopping EVERYTHING on CLI and causing
> havoc.
>
> Before what?  Revert to that if you had no problems.  You could do
> realtime queues too.
>
> Thanks,
> Steve Totaro
>
> On Thu, May 22, 2008 at 3:58 PM, Mark Hamilton <mark.h at cage151.com> wrote:
>> 1) rains down bullets
>> 2) more work, but surely doable
>> 3) yes, but that's a work around to the problem and inconvenient for 24/7
>> production box.
>>
>> Either way, the reload worked perfectly fine before - even with callers
>> logged in and in full production.
>>
>> -----Original Message-----
>> From: asterisk-users-bounces at lists.digium.com
>> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Steve Totaro
>> Sent: May 22, 2008 3:49 PM
>> To: Asterisk Users Mailing List - Non-Commercial Discussion
>> Subject: Re: [asterisk-users] reload stopping EVERYTHING on CLI and
> causing
>> havoc.
>>
>> Three options.
>> 1.  Open a bug report and hope someone fixes it.
>> 2.  Use AMI AND write the new .conf entry at the same time!
>> 3.  Reload queues when empty.
>>
>> I don't really understand what the issue is with number two.  Although
>> I am not a programmer, I can see why reloading queues with callers in
>> the queues might be a problem.
>>
>> Thanks,
>> Steve Totaro
>>
>> On Thu, May 22, 2008 at 3:38 PM, Mark Hamilton <mark.h at cage151.com> wrote:
>>> That's true. But that's exactly why it's not used and conf is much
> easier.
>>>
>>> -----Original Message-----
>>> From: asterisk-users-bounces at lists.digium.com
>>> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Steve
> Totaro
>>> Sent: May 22, 2008 3:34 PM
>>> To: Asterisk Users Mailing List - Non-Commercial Discussion
>>> Subject: Re: [asterisk-users] reload stopping EVERYTHING on CLI and
>> causing
>>> havoc.
>>>
>>> You can create queues via AMI although it won't survive a restart.
>>>
>>> Thanks,
>>> Steve Totaro
>>>
>>> On Thu, May 22, 2008 at 3:25 PM, Mark Hamilton <mark.h at cage151.com>
> wrote:
>>>> Thanks Steve.
>>>> Using 1.4.18, and I don't think it's fixed.
>>>> The unresponsiveness is permanent - although I do try to not reload
>> during
>>>> work hours, sometimes it's just necessary.. especially when someone asks
>>> for
>>>> a new queue.
>>>>
>>>> -----Original Message-----
>>>> From: asterisk-users-bounces at lists.digium.com
>>>> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Steve
>> Totaro
>>>> Sent: May 22, 2008 3:12 PM
>>>> To: Asterisk Users Mailing List - Non-Commercial Discussion
>>>> Subject: Re: [asterisk-users] reload stopping EVERYTHING on CLI and
>>> causing
>>>> havoc.
>>>>
>>>> On Thu, May 22, 2008 at 2:02 PM, Sherwood McGowan
>>>> <sherwood.mcgowan at gmail.com> wrote:
>>>>> Mark Hamilton wrote:
>>>>>>
>>>>>> Hi,
>>>>>>
>>>>>> Yesterday I made a change in queues.conf and so tried doing a reload
>>>>>> app_queue.so in the CLI. (Using 1.4.18). It didn't seem to do
>>>>>> anything, infact all action on CLI stopped.
>>>>>>
>>>>>> Then, I did a reload. Same thing.
>>>>>>
>>>>>> After that there was no other way.. because even stop now wouldn't
>>>>>> work, so I did a service asterisk restart
>>>>>>
>>>>>> And then asterisk kept giving the same thing on prompt "Died
>>>>>> successfully" and all that it usually says when you issue a stop now,
>>>>>> except it kept showing that on root prompt after doing a service
>>>>>> asterisk restart.
>>>>>>
>>>>>> Did a killall asterisk, and finally it stopped.
>>>>>>
>>>>>> Then started asterisk service. It was fine.
>>>>>>
>>>>>> Did a full restart at night, and it was fine.
>>>>>>
>>>>>> NOW, I wanted to do a reload again today mid-day when in full use, and
>>>>>> it still didn't work, and ALL of the above happened again.
>>>>>>
>>>>>> --
>>>>>>
>>>>>> How do I diagnose what's causing this?
>>>>>>
>>>>>> Thanks,
>>>>>>
>>>>>> Mark.
>>>>>>
>>>>>>
>> ------------------------------------------------------------------------
>>>>>>
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>>>>> I've had this problem before, haven't debugged it. I definitely look
>>>>> forward to hearing what is said about this.
>>>>>
>>>>> Example from my recent experience, I wanted to restart the server and
> so
>>>>> did
>>>>>
>>>>> pbx0*CLI> restart now
>>>>>
>>>>> But nothing happened...system continued to allow calls to take place.
>>>>> I've found that sometimes exiting and reconnecting to the CLI helps,
> but
>>>>> there have been a couple occasions where NOTHING would allow the server
>>>>> to restart save for a reboot. Even killall asterisk didn't kill the
>>>>> process....
>>>>>
>>>>> Sherwood McGowan
>>>>>
>>>>
>>>> You are using Asterisk 1.2.x?  I have seen this many, many times.
>>>>
>>>> Sometimes the CLI becomes unresponsive, sometimes queues crap out or
>>>> stops delivering calls to agents, sometimes it just takes a bit and
>>>> then becomes responsive again.
>>>>
>>>> The rule of thumb is don't reload queues when there are people in
>>>> queue, at least that seems to eliminate the problems I have seen.
>>>> Makes sense too.
>>>>
>>>> Not sure if it is fixed in 1.4.
>>>>
>>>> Thanks,
>>>> Steve Totaro
>>>>
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>>>
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