[asterisk-users] Newbie Queue: tricky problem with MOH

[Atis Lezdins]

On Thu, May 8, 2008 at 11:25 AM, Lee, John (Sydney)
<John.Lee at compuware.com> wrote:
> I have this simple queue for the reception set up such that the console
>  queue has only one agent.
>  I checked the number in the queue and if there is someone there, I play
>  back a "busy & please be patient" message and then join the call to the
>  queue.
>
>  If there is no one in the queue, the caller will go directly into the
>  queue and the receptionist phone will ring.  This looks fine but while
>  the call is waiting for the receptionist to pick it up, the caller will
>  actually hear Music on Hold instead of just ring ring ring.  This is
>  undesirable.
>
>  exten =>
>  7100,n(rcl_off_opn),Set(rcv_que_num=${QUEUE_WAITING_COUNT(console)})
>  exten => 7100,n,GotoIf($[${rcv_que_num} = 0]?rcl_que_jon:)
>  exten => 7100,n,Playback(rc-busy)
>  exten => 7100,n(rcl_que_jon),Queue(console)
>  exten => 7100,n,Wait(2)
>  exten => 7100,n,HangUp()

Queue(console,r)

would do what you want, but so you would need to have two entry points to queue.

Regards,
Atis

>
>  So, the issue is MOH is good for the 2nd and subsequent callers but not
>  for the first caller who should just hear ring ring ring until the
>  receptionist picks up the call.
>
>  Any thoughts?
>
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-- 
Atis Lezdins,
VoIP Project Manager / Developer,
atis at iq-labs.net
Skype: atis.lezdins
Cell Phone: +371 28806004
Cell Phone: +1 800 7300689
Work phone: +1 800 7502835