[asterisk-users] Queue Pickup

[Rob Schall]

Running Asterisk 1.4...

We have a customer service queue which works great. The members are hard
coded (member => SIP/1000), etc. However, we have a special need. If the
queue becomes busy, we would like to be able to dial an extension and
grab only the next caller in the queue. We don't want to log in as an
agent, since that would add another step (logging in/logging out). I saw
there was a Pickup() command, but I'm not sure if this will work with
queues.

Any thoughts?
Rob