[asterisk-users] Asterisk in the call center - how do you do it?

[Matt Florell]

That sounds great, could you post an example?

MATT---

On 3/5/08, Rob Hillis <rob at hillis.dyndns.org> wrote:
>
>  Ahh... our method actually set an alias on the phone for the first identity
> rather than simply sending a message to the phone.  This means that whenever
> the phone would have displayed it's extension number or name, it would
> display the string we'd set instead.  We used this for roaming extensions
> rather than agents, but the principle would still hold.
>
>
>
>  Matt Florell wrote:
>  Here is the sipsak string I use:
>
>
> /usr/local/bin/sipsak -M -O desktop -B "MESSAGE HERE" -r 5060 -s
> sip:phone at 192.168.1.10
>
>
> Where "MESSAGE HERE" shows up on the Snom phone display after this is sent.
>
> Of course this is just an example, in the application messages are
> posted on the phone display dynamically by the server depending on
> agent status.
>
> MATT---
>
>
> On 3/5/08, Rob Hillis <rob at hillis.dyndns.org> wrote:
>
>
>  Interesting. Which type of SIP packet did you send?
>
>  The method Paul is referring to below is a page you get GET with certain
>  parameters to reconfigure the phone via HTTP...
>
>
>
>  Matt Florell wrote:
>  > I have done integrations with sipsak to do this with Snom phones as well:
>  > http://sipsak.org/
>  >
>  > MATT---
>  >
>  > On 3/5/08, Paul Hales <pdhales at optusnet.com.au> wrote:
>  >
>  >> And we found (recently) that if you send the right http packet to a snom
>  >> phone you can make the screen say "Agent 155" rather than the extension
>  >> number. :)
>  >>
>  >> PaulH
>  >>
>  >>
>
>
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