[asterisk-users] CLI> show queues NOT WORKING WELL
Chento Arohuanca
earohuanca at gmail.com
Mon Jun 30 14:01:39 CDT 2008
I forgot it!, I'm using Asterisk 1.4.19.1 version.
On Mon, Jun 30, 2008 at 1:47 PM, Chento Arohuanca <earohuanca at gmail.com>
wrote:
> Hi Atis and friends,
>
> I think it has direct relation with calls not being delivered to available
> agents, as you can see at following lines, I´ve confirmed i*n situ* there
> were real available agents:
>
> [root at astpbx apps]# asterisk -rx "queue show"
> QUEUE1 has 0 calls (max 100) in 'rrmemory' strategy (0s holdtime),
> W:1, C:722, A:13, SL:83.7% within 0s
> Members:
> Local/630 at call-to-agent/n with penalty 2 (dynamic) (Not in use) has
> taken no calls yet
> Local/629 at call-to-agent/n with penalty 2 (dynamic) (In use) has
> taken no calls yet
> Local/627 at call-to-agent/n with penalty 2 (dynamic) (Not in use) has
> taken no calls yet
> Local/626 at call-to-agent/n with penalty 2 (dynamic) (In use) has
> taken 1 calls (last was 2040 secs ago)
> Local/625 at call-to-agent/n with penalty 2 (dynamic) (In use) has
> taken no calls yet
> Local/624 at call-to-agent/n with penalty 2 (dynamic) (Not in use) has
> taken no calls yet
> Local/623 at call-to-agent/n with penalty 2 (dynamic) (In use) has
> taken no calls yet
> Local/622 at call-to-agent/n with penalty 2 (dynamic) (Not in use) has
> taken no calls yet
> Local/614 at call-to-agent/n with penalty 1 (dynamic) (Not in use) has
> taken no calls yet
> Local/611 at call-to-agent/n with penalty 1 (dynamic) (In use) has
> taken 3 calls (last was 1045 secs ago)
> Local/610 at call-to-agent/n with penalty 1 (dynamic) (Not in use) has
> taken no calls yet
> Local/609 at call-to-agent/n with penalty 1 (dynamic) (Not in use) has
> taken no calls yet
> Local/641 at call-to-agent/n with penalty 1 (dynamic) (In use) has
> taken 3 calls (last was 1207 secs ago)
> Local/605 at call-to-agent/n with penalty 1 (dynamic) (In use) has
> taken 8 calls (last was 351 secs ago)
> Local/601 at call-to-agent/n with penalty 1 (dynamic) (In use) has
> taken 3 calls (last was 450 secs ago)
> No Callers
>
> QUEUE2 has 0 calls (max 100) in 'rrmemory' strategy (0s holdtime), W:4,
> C:249, A:1, SL:87.6% within 0s
> Members:
> *[agents' status are similar to QUEUE5]*
> No Callers
>
> QUEUE3 has 0 calls (max 100) in 'rrmemory' strategy (3s holdtime), W:3,
> C:582, A:6, SL:84.7% within 0s
> Members:
> *[agents' status are similar to QUEUE5]*
> No Callers
>
> QUEUE4 has 0 calls (max 100) in 'rrmemory' strategy (0s holdtime), W:3,
> C:254, A:9, SL:78.3% within 0s
> Members:
> *[agents' status are similar to QUEUE5]*
> No Callers
>
>
> QUEUE5 has 2 calls (max 100) in 'rrmemory' strategy (7s holdtime), W:1,
> C:531, A:6, SL:79.3% within 0s
> Members:
> * Local/630 at call-to-agent/n with penalty 1 (dynamic) (Not in use) has
> taken no calls yet*
> Local/629 at call-to-agent/n with penalty 1 (dynamic) (In use) has
> taken 1 calls (last was 1253 secs ago)
> * Local/627 at call-to-agent/n with penalty 1 (dynamic) (Not in use) has
> taken 9 calls (last was 795 secs ago*
> Local/626 at call-to-agent/n with penalty 1 (dynamic) (In use) has
> taken 4 calls (last was 251 secs ago)
> Local/625 at call-to-agent/n with penalty 1 (dynamic) (In use) has
> taken 2 calls (last was 283 secs ago)
> * Local/624 at call-to-agent/n with penalty 1 (dynamic) (Not in use) has
> taken 5 calls (last was 264 secs ago*
> Local/623 at call-to-agent/n with penalty 1 (dynamic) (In use) has
> taken 1 calls (last was 15 secs ago)
> * Local/622 at call-to-agent/n with penalty 1 (dynamic) (Not in use) has
> taken no calls yet
> Local/614 at call-to-agent/n with penalty 2 (dynamic) (Not in use) has
> taken no calls yet
> *
> Local/611 at call-to-agent/n with penalty 2 (dynamic) (In use) has
> taken 1 calls (last was 3376 secs ago)
> * Local/610 at call-to-agent/n with penalty 2 (dynamic) (Not in use) has
> taken no calls yet
> Local/609 at call-to-agent/n with penalty 2 (dynamic) (Not in use) has
> taken no calls yet
> *
> Local/641 at call-to-agent/n with penalty 2 (dynamic) (In use) has
> taken no calls yet
> Local/605 at call-to-agent/n with penalty 2 (dynamic) (In use) has
> taken 3 calls (last was 1162 secs ago)
> Local/601 at call-to-agent/n with penalty 2 (dynamic) (In use) has
> taken 2 calls (last was 2046 secs ago)
> Callers:
> * 1. Zap/76-1 (wait: 0:28, prio: 0)
> 2. Zap/63-1 (wait: 0:04, prio: 0)*
>
> QUEUE6 has 0 calls (max 100) in 'rrmemory' strategy (0s holdtime), W:4,
> C:360, A:0, SL:84.2% within 0s
> Members:
> *[agents' status are similar to QUEUE5]*
> No Callers
>
> QUEUE7 has 0 calls (max 100) in 'rrmemory' strategy (0s holdtime), W:3,
> C:215, A:1, SL:82.8% within 0s
> Members:
> *[agents' status are similar to QUEUE5]*
> No Callers
>
> And problems continues for a while...
>
> [root at astpbx apps]# asterisk -rx "queue show" |grep wait
> 1. Zap/76-1 (wait: 0:31, prio: 0)
> 2. Zap/63-1 (wait: 0:07, prio: 0)
> [root at astpbx apps]# asterisk -rx "queue show" |grep wait
> 1. Zap/76-1 (wait: 0:38, prio: 0)
> 2. Zap/63-1 (wait: 0:14, prio: 0)
> 1. Zap/80-1 (wait: 0:03, prio: 0)
> [root at astpbx apps]# asterisk -rx "queue show" |grep wait
> 1. Zap/76-1 (wait: 0:42, prio: 0)
> 2. Zap/63-1 (wait: 0:18, prio: 0)
> 1. Zap/80-1 (wait: 0:07, prio: 0)
>
> Looking at the related logs I see:
>
> 1214848558|1214848504.226198|QUEUE5|NONE|ENTERQUEUE||1XYZABCD
> 1214848573|1214848504.226198|QUEUE5|Local/604 at call-to-agent
> /n|RINGNOANSWER|0
> .
> .
> 1214848712|1214848504.226198|QUEUE5|Local/605 at call-to-agent
> /n|RINGNOANSWER|0
> 1214848712|1214848504.226198|QUEUE5|Local/604 at call-to-agent
> /n|RINGNOANSWER|0
> 1214848713|1214848504.226198|QUEUE5|NONE|ABANDON|1|2|155
>
> The call has ringed:
> 604 - 92 times, 605 - 88; 606 - 88, 609 - 88, 610 - 88, 611 - 9, 614 - 88,
> 622 - 88, 623 - 9; 624 - 88; 627 - 27; 628 - 88; 630 - 64 times.
>
> I will very appreciate any comment you have, it would be possible that
> agent (or device) status are not being updated correctly?
>
> Thanks in advance,
>
> Elder Arohuanca,
> Cell Phone: +51 1989541408
>
>
> On Thu, Jun 19, 2008 at 5:15 PM, Atis Lezdins <atis at iq-labs.net> wrote:
>
>> On Thu, Jun 19, 2008 at 10:06 PM, Chento Arohuanca <earohuanca at gmail.com>
>> wrote:
>> > Just about 30 minutes that I can´t get real information from my Asterisk
>> > box. All agents seem to be available but is not true:
>> >
>> >
>> > QUEUE_01 has 0 calls (max 100) in 'rrmemory' strategy (0s holdtime),
>> W:4,
>> > C:0, A:0, SL:0.0% within 0s
>> > Members:
>> > Local/630 at call-to-agent/n with penalty 1 (dynamic) (Not in use)
>> has
>> > taken no calls yet
>> > Local/629 at call-to-agent/n with penalty 1 (dynamic) (Not in use)
>> has
>> > taken no calls yet
>> > Local/627 at call-to-agent/n with penalty 1 (dynamic) (Not in use)
>> has
>> > taken no calls yet
>> > Local/625 at call-to-agent/n with penalty 1 (dynamic) (Not in use)
>> has
>> > taken no calls yet
>> > Local/624 at call-to-agent/n with penalty 1 (dynamic) (Not in use)
>> has
>> > taken no calls yet
>> > Local/622 at call-to-agent/n with penalty 1 (dynamic) (Not in use)
>> has
>> > taken no calls yet
>> > Local/620 at call-to-agent/n with penalty 2 (dynamic) (Not in use)
>> has
>> > taken no calls yet
>> > Local/614 at call-to-agent/n with penalty 2 (dynamic) (Not in use)
>> has
>> > taken no calls yet
>> > Local/644 at call-to-agent/n with penalty 2 (dynamic) (Not in use)
>> has
>> > taken no calls yet
>> > Local/643 at call-to-agent/n with penalty 2 (dynamic) (Not in use)
>> has
>> > taken no calls yet
>> > Local/609 at call-to-agent/n with penalty 2 (dynamic) (Not in use)
>> has
>> > taken no calls yet
>> > Local/641 at call-to-agent/n with penalty 2 (dynamic) (Not in use)
>> has
>> > taken no calls yet
>> > Local/605 at call-to-agent/n with penalty 2 (dynamic) (Not in use)
>> has
>> > taken no calls yet
>> > Local/601 at call-to-agent/n with penalty 2 (dynamic) (Not in use)
>> has
>> > taken no calls yet
>> >
>> >
>> > [root at pbx asterisk]# asterisk -rx "core show channels"
>> > Channel Location State Application(Data)
>> > SIP/641-08cef808 (None) Up Bridged
>> > Call(Local/641 at call-to
>> > Local/641 at call-to-ag 641 at call-to-agent:10 Up Dial(SIP/641|120|rtT)
>> > Local/641 at call-to-ag s at call-to-agent:1 Up Bridged
>> Call(Zap/65-1)
>> > Zap/65-1 s at cola-admin11:1 Up
>> Queue(QUEUE_01|tT|||1800)
>> > Zap/64-1 s at horario-valido-tv: Up (None)
>> > SIP/625-09766788 (None) Up Bridged
>> > Call(Local/625 at call-to
>> > Local/625 at call-to-ag 625 at call-to-agent:10 Up Dial(SIP/625|120|rtT)
>> > Local/625 at call-to-ag s at call-to-agent:1 Up Bridged
>> Call(Zap/66-1)
>> > Zap/66-1 s at cola-admin4:1 Up
>> Queue(QUEUE_02|tT|||1800)
>> > SIP/620-09358088 (None) Up Bridged
>> > Call(Local/620 at call-to
>> > Local/620 at call-to-ag 620 at call-to-agent:10 Up Dial(SIP/620|120|rtT)
>> > Local/620 at call-to-ag s at call-to-agent:1 Up Bridged
>> Call(Zap/63-1)
>> > Zap/63-1 s at cola-admin13:1 Up
>> Queue(QUEUE_01|tT|||1800)
>> > Zap/94-1 (None) Up Bridged
>> > Call(SIP/623-b2b1d070)
>> > SIP/623-b2b1d070 82714269 at total:3 Up
>> > Dial(Zap/g3/2714269||tTrRS)
>> > SIP/615-08a892c0 (None) Up Bridged
>> > Call(Local/615 at call-to
>> >
>> > Please help me with this issue!
>> >
>>
>> Local channels don't support state information in Asterisk 1.4. For
>> that you either need to use 1.6 or backport of state_interface for
>> 1.4. Then you have to set call-limit for peers, and specify
>> state_interface device when logging in agents.
>>
>> For more information please search for "asterisk queue state", as this
>> has been discussed several times.
>>
>> Regards,
>> Atis
>>
>> --
>> Atis Lezdins,
>> VoIP Project Manager / Developer,
>> atis at iq-labs.net
>> Skype: atis.lezdins
>> Cell Phone: +371 28806004
>> Cell Phone: +1 800 7300689
>> Work phone: +1 800 7502835
>>
>> _______________________________________________
>> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>>
>> AstriCon 2008 - September 22 - 25 Phoenix, Arizona
>> Register Now: http://www.astricon.net
>>
>> asterisk-users mailing list
>> To UNSUBSCRIBE or update options visit:
>> http://lists.digium.com/mailman/listinfo/asterisk-users
>>
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20080630/29afb991/attachment.htm
More information about the asterisk-users
mailing list